Articles liés à Automotive Service Management: Principles into Practice

Automotive Service Management: Principles into Practice - Couverture rigide

Rezin, Andrew

 
9780131998636: Automotive Service Management: Principles into Practice
Couverture rigide
ISBN 10 : 0131998633 ISBN 13 : 9780131998636
Editeur : Pearson, 2008

Synopsis

For courses in Automotive Service Management.

 

Unique in approach, this book provides a broad range of coverage―going from foundational principles for beginners to case studies and practical tips for veterans. It addresses 30 different topics that are essential skills for today’s service managers―including customer relations, legal issues, safety, marketing and merchandising. Written in a conversational tone, each topic combines a base of the underlying management theory with real-world examples and case studies to engage the learner in applying these principles. Chapters include brief quizzes, key terms and chapter objectives designed to help readers learn the skills required to effectively supervise in the automotive service industry.

Les informations fournies dans la section « Synopsis » peuvent faire référence à une autre édition de ce titre.

Présentation de l'éditeur

For courses in Automotive Service Management.

 

Unique in approach, this book provides a broad range of coverage—going from foundational principles for beginners to case studies and practical tips for veterans. It addresses 30 different topics that are essential skills for today’s service managers—including customer relations, legal issues, safety, marketing and merchandising. Written in a conversational tone, each topic combines a base of the underlying management theory with real-world examples and case studies to engage the learner in applying these principles. Chapters include brief quizzes, key terms and chapter objectives designed to help readers learn the skills required to effectively supervise in the automotive service industry.

Les informations fournies dans la section « A propos du livre » peuvent faire référence à une autre édition de ce titre.

Éditeur
Pearson
Date d'édition
2008
Langue
anglais
ISBN 10 
0131998633
ISBN 13 
9780131998636
Reliure
Relié
Numéro d'édition
1
Nombre de pages
400
Coordonnées du fabricant
non disponible
Personne responsable
Riccardo Bacigalupo
riccardo.bacigalupo@sanoma.it

Sanoma Italia Via Arconati, 1 �
Milano
20135
Italie