Introduction to Total Quality: Quality Management for Production, Processing and Services - Couverture rigide

Goetsch, David L.; Davis, Stan

 
9780132325219: Introduction to Total Quality: Quality Management for Production, Processing and Services

Synopsis

This comprehensive, in-depth introduction to both the "big picture" and the specific details of total quality management uses a direct, straightforward approach to make the theories and principles of total-quality practical and useful in a real world setting.

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