Deming's Profound Changes: When Will the Sleeping Giant Awaken? - Couverture souple

Delavigne, Kenneth T.

Couverture souple

ISBN 10 : 0132926903 ISBN 13 : 9780132926904

Editeur : Pearson Technology Group, 2008

Synopsis

Increasingly, the demise of many businesses and organizations is being blamed on current Western management practice which can be traced back to the 19th century and Frederick Taylor's theory of scientific management. Although W. Edwards Deming proposed a more modern philosophy of management, the Western world continued to practice Taylor's philosophy, now known as neo-Taylorism. This volume explores neo-Taylorism (its origins and what its beliefs are), Deming's philosophy (his system of profound knowledge and his 14 points), and suggests how Deming's philosophy could be an antidote to today's managerial ineffectiveness. The text aims to show organization and technical managers how to change using Deming's principles in order to improve quality in delivered services and products as well as employee satisfaction. It also analyzes the flaws of Taylorism and neo-Taylorism in comparison with Deming's philosophy.

A propos du livre

Biographie de l'auteur

Kenneth T. Delavigne is an independent consultant and teacher in Quality Methods. He previously served a 24-year tenure with IBM--where, for over 12 years, he was involved in the quality area. Mr. Delavigne became a student of Deming's in 1982, and recently assisted Dr. Deming in teaching one of his four-day seminars.

J. Daniel Robertson is Director, Customer Repair Services, 3Com Corporation, Santa Clara, CA. For 21 years, he has worked as an engineer and manager of high tech manufacturing and customer service operations in California's Silicon Valley. Mr. Robertson was introduced to Dr. Deming's theories in 1980 at Hewlett Packard where he applied the philosophy to both production and administrative processes. At 3Com Corp., he applied Deming's teachings to build a high volume organization where the culture was one of "quality being everyone's responsibility."

Présentation de l'éditeur

Shows organizations and technical managers how to change in order to improve quality in delivered services and products and in employee satisfaction using Deming's principles.

Détails de l'édition

• Éditeur: Pearson Technology Group
• Date d'édition: 2008
• ISBN 10: 0132926903
• ISBN 13: 9780132926904
• Reliure: Broché
• Langue: anglais
• Nombre de pages: 304