Front Office Management and Operations - Couverture rigide

DeVeau, Linsley; DeVeau, Patricia

Couverture rigide

ISBN 10 : 0133341453 ISBN 13 : 9780133341454

Editeur : Pearson, 1996

Synopsis

Appropriate for courses in Front Office Management and Rooms Division Management at the two- or four-year college/university level.

Front Office Management and Operations describes the operations and procedures involved in managing the Front Office area of a hotel/lodging establishment. In addition to all of the technical aspects of front office responsibility, the authors place a strong emphasis on customer service and customer relations throughout the text.

A propos du livre

Présentation de l'éditeur

Appropriate for courses in Front Office Management and Rooms Division Management at the two- or four-year college/university level.

Front Office Management and Operations describes the operations and procedures involved in managing the Front Office area of a hotel/lodging establishment. In addition to all of the technical aspects of front office responsibility, the authors place a strong emphasis on customer service and customer relations throughout the text.

Détails de l'édition

• Éditeur: Pearson
• Date d'édition: 1996
• Langue: anglais
• ISBN 10: 0133341453
• ISBN 13: 9780133341454
• Reliure: Relié
• Nombre de pages: 362
• Coordonnées du fabricant: non disponible
• Personne responsable: Riccardo Bacigalupo; riccardo.bacigalupo@sanoma.it; ; Sanoma Italia Via Arconati, 1 �; Milano; 20135; Italie