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Synopsis
Problems remain hidden in organizations for a number of reasons, including fear, organizational complexity, gatekeepers who insulate leaders from problems that are coming up, and finally, an overemphasis on formal analysis in place of intuition and observation. This book lays out the key skills and capabilities required to ensure that problems do not remain hidden in your organization. It explains how leaders can become effective problem finders, unearthing problems before they destroy an organization. The book explains how leaders can become an anthropologist, going out and observe how employees, customers, and suppliers actually behave. It then goes on to present how they can circumvent the gatekeepers, so they can go directly to the source to see and hear the raw data; hunt for patterns, including refining your individual and collective pattern recognition capability; "connect the dots" among issues that may initially seem unrelated, but in fact, have a great deal in common; give front-line employees training in a communication technique; encourage useful mistakes, including create a "Red Pencil Award"; and watch the game film, where leaders reflect systematically on their own organization's conduct and performance, as well as on the behavior and performance of competitors.
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À propos de l?auteur
Michael A. Roberto is the Trustee Professor of Management at Bryant University in Smithfield, Rhode Island, after six years as a faculty member at Harvard Business School. His research, teaching, and consulting focus on strategic decision-making processes and senior management teams. He is the author of Why Great Leaders Don’t Take Yes for an Answer (Wharton School Publishing, 2005).
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Know What You Don't Know: How Great Leaders Prevent Problems Before They Happen (paperback)
Edité par
Pearson FT Press, 2009
ISBN 10 : 0134177010
ISBN 13 : 9780134177014
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Know What You Don't Know: How Great Leaders Prevent Problems Before They Happen
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Pearson FT Press (edition 1), 2009
ISBN 10 : 0134177010
ISBN 13 : 9780134177014
Ancien ou d'occasion
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Know What You Don't Know: How Great Leaders Prevent Problems Before They Happen
Edité par
Pearson FT Press, 2009
ISBN 10 : 0134177010
ISBN 13 : 9780134177014
Ancien ou d'occasion
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Know What You Don't Know: How Great Leaders Prevent Problems Before They Happen
Edité par
Pearson FT Press, 2009
ISBN 10 : 0134177010
ISBN 13 : 9780134177014
Ancien ou d'occasion
Paperback
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Paperback. Etat : Good. No Jacket. Pages can have notes/highlighting. Spine may show signs of wear. ~ ThriftBooks: Read More, Spend Less 2.02. N° de réf. du vendeur G0134177010I3N00
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Know What You Don't Know : How Great Leaders Prevent Problems Before They Happen
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Pearson Education, 2009
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ISBN 13 : 9780134177014
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Know What You Don't Know: How Great Leaders Prevent Problems Before They Happen
Edité par
Pearson FT Press, 2009
ISBN 10 : 0134177010
ISBN 13 : 9780134177014
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Know What You Don't Know (Paperback)
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Pearson Education (US), NJ, 2015
ISBN 10 : 0134177010
ISBN 13 : 9780134177014
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Paperback. Etat : new. Paperback. Problems remain hidden in organizations for a number of reasons, including fear, organizational complexity, gatekeepers who insulate leaders from problems that are coming up, and finally, an overemphasis on formal analysis in place of intuition and observation. This book lays out the key skills and capabilities required to ensure that problems do not remain hidden in your organization. It explains how leaders can become effective problem finders, unearthing problems before they destroy an organization. The book explains how leaders can become an anthropologist, going out and observe how employees, customers, and suppliers actually behave. It then goes on to present how they can circumvent the gatekeepers, so they can go directly to the source to see and hear the raw data; hunt for patterns, including refining your individual and collective pattern recognition capability; "connect the dots" among issues that may initially seem unrelated, but in fact, have a great deal in common; give front-line employees training in a communication technique; encourage useful mistakes, including create a "Red Pencil Award"; and watch the game film, where leaders reflect systematically on their own organization's conduct and performance, as well as on the behavior and performance of competitors. Shipping may be from multiple locations in the US or from the UK, depending on stock availability. N° de réf. du vendeur 9780134177014
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Know What You Don't Know
Edité par
Pearson Education Jan 2009, 2009
ISBN 10 : 0134177010
ISBN 13 : 9780134177014
Neuf
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Vendeur : BuchWeltWeit Ludwig Meier e.K., Bergisch Gladbach, Allemagne
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Taschenbuch. Etat : Neu. This item is printed on demand - it takes 3-4 days longer - Neuware -Problems remain hidden in organizations for a number of reasons, including fear, organizational complexity, gatekeepers who insulate leaders from problems that are coming up, and finally, an overemphasis on formal analysis in place of intuition and observation. This book lays out the key skills and capabilities required to ensure that problems do not remain hidden in your organization. It explains how leaders can become effective problem finders, unearthing problems before they destroy an organization. The book explains how leaders can become an anthropologist, going out and observe how employees, customers, and suppliers actually behave. It then goes on to present how they can circumvent the gatekeepers, so they can go directly to the source to see and hear the raw data; hunt for patterns, including refining your individual and collective pattern recognition capability; 'connect the dots' among issues that may initially seem unrelated, but in fact, have a great deal in common; give front-line employees training in a communication technique; encourage useful mistakes, including create a 'Red Pencil Award'; and watch the game film, where leaders reflect systematically on their own organization's conduct and performance, as well as on the behavior and performance of competitors. 224 pp. Englisch. N° de réf. du vendeur 9780134177014
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Know What You Don't Know: How Great Leaders Prevent Problems Before They Happen (paperback)
Edité par
Pearson FT Press, 2009
ISBN 10 : 0134177010
ISBN 13 : 9780134177014
Neuf
Couverture souple
Vendeur : Books Puddle, New York, NY, Etats-Unis
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Etat : New. pp. 224. N° de réf. du vendeur 26372732013
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Know What You Don't Know: How Great Leaders Prevent Problems Before They Happen (paperback)
Edité par
Pearson FT Press, 2009
ISBN 10 : 0134177010
ISBN 13 : 9780134177014
Neuf
Couverture souple
Vendeur : Majestic Books, Hounslow, Royaume-Uni
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Etat : New. Print on Demand pp. 224. N° de réf. du vendeur 373346226
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