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Synopsis
Appropriate as a stand-alone text for single-semester courses in Customer Relationship Measurement, Service Marketing, Customer Service or Consumer Affairs.
This book documents and demonstrates cost-effective techniques that the authors themselves have used to assist company managers in accomplishing strategic customer relationships management. It provides future or practicing non-technical corporate managers with the tools to better retain customers by backing their “hard decisions” with the “soft numbers” used to measure customer relationships.
Les informations fournies dans la section « Synopsis » peuvent faire référence à une autre édition de ce titre.
Présentation de l'éditeur
Appropriate as a stand-alone text for single-semester courses in Customer Relationship Measurement, Service Marketing, Customer Service or Consumer Affairs.
This book documents and demonstrates cost-effective techniques that the authors themselves have used to assist company managers in accomplishing strategic customer relationships management. It provides future or practicing non-technical corporate managers with the tools to better retain customers by backing their “hard decisions” with the “soft numbers” used to measure customer relationships.
Les informations fournies dans la section « A propos du livre » peuvent faire référence à une autre édition de ce titre.
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Customer Relationship Management: Making Hard Decisions with Soft Numbers
Edité par
Purdue Univ Pr, 1996
ISBN 10 : 0134384741
ISBN 13 : 9780134384740
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Vendeur : WorldofBooks, Goring-By-Sea, WS, Royaume-Uni
Évaluation du vendeur 5 sur 5 étoiles
Hardback. Etat : Very Good. The book has been read, but is in excellent condition. Pages are intact and not marred by notes or highlighting. The spine remains undamaged. N° de réf. du vendeur GOR003458220
Quantité disponible : 1 disponible(s)
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Customer Relationship Management: Making Hard Decisions with Soft Numbers
Edité par
Pearson 99/n /16 J, 1996
ISBN 10 : 0134384741
ISBN 13 : 9780134384740
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Couverture rigide
Vendeur : Bahamut Media, Reading, Royaume-Uni
Évaluation du vendeur 5 sur 5 étoiles
Hardcover. Etat : Very Good. Shipped within 24 hours from our UK warehouse. Clean, undamaged book with no damage to pages and minimal wear to the cover. Spine still tight, in very good condition. Remember if you are not happy, you are covered by our 100% money back guarantee. N° de réf. du vendeur 6545-9780134384740
Quantité disponible : 1 disponible(s)
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Customer Relationship Management: Making Hard Decisions with Soft Numbers
Edité par
Pearson 16 J, 1996
ISBN 10 : 0134384741
ISBN 13 : 9780134384740
Ancien ou d'occasion
Couverture rigide
Vendeur : AwesomeBooks, Wallingford, Royaume-Uni
Évaluation du vendeur 5 sur 5 étoiles
Hardcover. Etat : Very Good. Customer Relationship Management: Making Hard Decisions with Soft Numbers This book is in very good condition and will be shipped within 24 hours of ordering. The cover may have some limited signs of wear but the pages are clean, intact and the spine remains undamaged. This book has clearly been well maintained and looked after thus far. Money back guarantee if you are not satisfied. See all our books here, order more than 1 book and get discounted shipping. . N° de réf. du vendeur 7719-9780134384740
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Customer Relationship Management
Vendeur : unifachbuch e.K., Köln, NRW, Allemagne
Évaluation du vendeur 5 sur 5 étoiles
Gebunden. Etat : Neu. Neu Schnelle Lieferung, Kartonverpackung. Abzugsfähige Rechnung. Bei Mehrfachbestellung werden die Versandkosten anteilig erstattet. -This text documents and demonstrates cost-effective techniques that the authors themselves have used to assist company managers in accomplishing strategic customer relationships management. It provides future or practicing non-technical corporate managers with the tools to better retain customers by backing their hard decision with the soft numbers used to measure customer relationships. 183 pp. Englisch. N° de réf. du vendeur INF1000000800
Quantité disponible : 6 disponible(s)
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Customer Relationship Management: Making Hard Decisions With Soft Numbers
Edité par
Pearson, 1996
ISBN 10 : 0134384741
ISBN 13 : 9780134384740
Ancien ou d'occasion
Couverture rigide
Vendeur : Anybook.com, Lincoln, Royaume-Uni
Évaluation du vendeur 5 sur 5 étoiles
Etat : Fair. This is an ex-library book and may have the usual library/used-book markings inside.This book has hardback covers. Book contains pen markings. In fair condition, suitable as a study copy. No dust jacket. Please note the Image in this listing is a stock photo and may not match the covers of the actual item,550grams, ISBN:9780134384740. N° de réf. du vendeur 6052464
Quantité disponible : 1 disponible(s)
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Customer Relationship Management: Making Hard Decisions with Soft Numbers
Edité par
Purdue Univ Pr, 1996
ISBN 10 : 0134384741
ISBN 13 : 9780134384740
Ancien ou d'occasion
Couverture rigide
Vendeur : Wonder Book, Frederick, MD, Etats-Unis
Évaluation du vendeur 5 sur 5 étoiles
Etat : Good. Good condition. A copy that has been read but remains intact. May contain markings such as bookplates, stamps, limited notes and highlighting, or a few light stains. N° de réf. du vendeur I12A-02405
Quantité disponible : 1 disponible(s)
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Customer Relationship Management: Making Hard Decisions with Soft Numbers
Edité par
Purdue Univ Pr, 1996
ISBN 10 : 0134384741
ISBN 13 : 9780134384740
Ancien ou d'occasion
Couverture rigide
Vendeur : Wonder Book, Frederick, MD, Etats-Unis
Évaluation du vendeur 5 sur 5 étoiles
Etat : Very Good. Very Good condition. A copy that may have a few cosmetic defects. May also contain light spine creasing or a few markings such as an owner's name, short gifter's inscription or light stamp. Bundled media such as CDs, DVDs, floppy disks or access codes may not be included. N° de réf. du vendeur E15M-01945
Quantité disponible : 1 disponible(s)
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Customer Relationship Management: Making Hard Decisions with Soft Numbers
Edité par
Purdue Univ Pr, 1996
ISBN 10 : 0134384741
ISBN 13 : 9780134384740
Ancien ou d'occasion
Couverture rigide
Vendeur : Basement Seller 101, Cincinnati, OH, Etats-Unis
Évaluation du vendeur 5 sur 5 étoiles
Hardcover. Etat : As New. N° de réf. du vendeur 201107004
Quantité disponible : 1 disponible(s)
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Customer Relationship Management: Making Hard Decisions with Soft Numbers
Edité par
Purdue Univ Pr, 1996
ISBN 10 : 0134384741
ISBN 13 : 9780134384740
Ancien ou d'occasion
Couverture rigide
Edition originale
Vendeur : Olympia Books, Dowagiac, MI, Etats-Unis
Évaluation du vendeur 3 sur 5 étoiles
Hardcover. Etat : Near Fine. No Jacket. 1st Edition. Sewn binding. Paper over boards. 208 p. Audience: General/trade. N° de réf. du vendeur ABE-1685634379043
Quantité disponible : 1 disponible(s)
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Customer Relationship Management: Making Hard Decisions With Soft Numbers
Edité par
Ashland, Ohio, U.S.A.: Purdue Univ Pr, 1996
ISBN 10 : 0134384741
ISBN 13 : 9780134384740
Ancien ou d'occasion
Couverture rigide
Signé
Vendeur : Bingo Used Books, Vancouver, WA, Etats-Unis
Évaluation du vendeur 5 sur 5 étoiles
Hardcover. Etat : Near Fine. hardback in near fine condition. signed by author. note inside otherwise clean. Signed by Author(s). N° de réf. du vendeur 127529
Quantité disponible : 1 disponible(s)