Supervisor's Script Book - Couverture souple

Dreyfack

Couverture souple

ISBN 10 : 0134760522 ISBN 13 : 9780134760520

Editeur : Prentice Hall, 1996

Synopsis

Every day, supervisors encounter difficult on-the-job conflicts for which they are essentially unprepared. This text gives supervisors word-for-word responses they can use to successfully mediate conflicts, gain support and stop potentially destructive situations before they undermine their authority and job success. This management tool also provides: business-tested strategies for replacing anger and resentment with control; impulsive reaction with preplanned thought; indecision with swift and sure responses; scripts for dealing with any conflict that could concievably arise with subordinates, superiors, fellow supervisors, or customers; and an easy-to-use index that directs supervisors to each of the 30 functional control areas that account for over 90% of on-the-job misunderstandings.

Détails de l'édition

• Éditeur: Prentice Hall
• Date d'édition: 1996
• ISBN 10: 0134760522
• ISBN 13: 9780134760520
• Reliure: Broché
• Langue: anglais
• Nombre de pages: 352
• Coordonnées du fabricant: non disponible