Quality Management for Organizational Excellence: Introduction to Total Quality - Couverture souple

Goetsch, David; Davis, Stanley

Couverture souple

ISBN 10 : 0135577322 ISBN 13 : 9780135577325

Editeur : Pearson, 2020

Synopsis

This print textbook is available for students to rent for their classes. The Pearson print rental program provides students with affordable access to learning materials, so they come to class ready to succeed.

For courses in quality management, quality engineering, quality technology, and continuous process improvement.

A comprehensive guide to becoming an effective quality manager and decision maker
This practical text helps current and future quality managers and decision makers gain the knowledge and skills they need to achieve organizational excellence. Quality Management for Organizational Excellence: Introduction to Total Quality, 9th Edition covers all quality management concepts. The book’s first section focuses on the “people aspects,” including leading change, employee empowerment, training, team building/teamwork, and conflict management, while the second section deals with the “technical aspects,” including continual process improvement, SPC, Six Sigma, Lean, Lean Six Sigma, and benchmarking. Topics have been updated to include the latest trends and information relating to the topics in question so that students are learning the latest information. Each chapter contains a summary, key terms and phrases, factual review questions, critical-thinking activities, and discussion cases.

A propos du livre

À propos de l?auteur

About our authors

Dr. David Goetsch is Emeritus Vice-President and Professor at Northwest Florida State College, where he has served for 44 years. Prior to entering higher education, Dr. Goetsch had a career in the private sector that included positions in quality management, safety management, and project management with manufacturing and construction firms. Dr. Goetsch is the founder of The Quality Institute (TQI), a partnership of Northwest Florida State College and the Okaloosa Economic Development Council. He is one of the most widely published college professors in the United States. This is his 73rd book.

Stanley Davis is a former manufacturing executive with Harris Corporation. He was the founding director of The Quality Institute (TQI) and is a well-known expert on statistical process control, just-in-time manufacturing, Six Sigma, Lean Six Sigma, benchmarking and quality systems.

Détails de l'édition

• Éditeur: Pearson
• Date d'édition: 2020
• Langue: anglais
• ISBN 10: 0135577322
• ISBN 13: 9780135577325
• Reliure: Broché
• Nombre de pages: 456
• Coordonnées du fabricant: non disponible