Total Quality Management - Couverture rigide

Besterfield, Dale H.; Besterfield-Michna, Carol; Besterfield, Glen; Besterfield-Sacre, Mary

Couverture rigide

ISBN 10 : 0136394035 ISBN 13 : 9780136394037

Editeur : Pearson, 1998

Synopsis

Presenting sufficient theory to ensure a sound understanding of basic concepts, this progressive text provides a fundamental, yet comprehensive exploration of total quality management (TQM) in an all-encompassing, single-volume review that covers not only the principles and practices, but also the tools and techniques.* NEW-Extensively improves chapters on leadership, customer satisfaction, employee involvement, continuous process improvement, and ISO 9000. * NEW-Provides four new chapters on: * Failure Mode and Effect Analysis (FMEA). * Total Productive Maintenance (TPM). * ISO 14000. * Management Tools. FEATURES * Covers the principles and practices that make up the backbone of TQM, with insightful analyses of such areas as: * Leadership (i.e., the role of senior management, core values, seven habits of highly effective people, communication, and strategic planning). * Customer satisfaction (including their perception of quality, feedback, and translating needs into requirements). * Employee involvement (motivation, empowerment, team training, unions, and more). * Performance measures (its basic concepts, quality costs). * Fully explores TQMs tools and techniques, with informative discussions on a variety of topics, such as: * Statistical process control (including the Pareto diagram, statistical fundamentals, and variable control charts). * Benchmarking (its definition, planning, and how to learn from and use the data and findings). * Experimental design (basic statistics, hypotheses, orthogonal design, fractional factorials, and more). * Products liability (including its history, safety law, defenses, and future). * Eases the learning process for students with an accessible approach and refined mathematical techniques (which are reduced to simple mathematics or developed in the form of tables and charts).

A propos du livre

Présentation de l'éditeur

A "less-mathematical" one-semester introduction to total quality management. This text focuses on techniques, rather than on math theory.

Détails de l'édition

• Éditeur: Pearson
• Date d'édition: 1998
• Langue: anglais
• ISBN 10: 0136394035
• ISBN 13: 9780136394037
• Reliure: Relié
• Numéro d'édition: 2
• Nombre de pages: 533
• Coordonnées du fabricant: non disponible
• Personne responsable: Riccardo Bacigalupo; riccardo.bacigalupo@sanoma.it; ; Sanoma Italia Via Arconati, 1 �; Milano; 20135; Italie