Difficult Conversations: How to Discuss What Matters Most - Couverture souple

Patton, Bruce; Stone, Douglas; Heen, Sheila

Couverture souple

ISBN 10 : 014027782X ISBN 13 : 9780140277821

Editeur : Penguin, 2000

Synopsis

What is a difficult conversation? Asking for a pay rise, saying 'no' to your boss or spouse, confronting a friend or neighbour, asking a difficult favour, apologizing. We all have conversations that we dread and find unpleasant. But can we develop the skills to make such situations less stressful and more productive?

Based on fifteen years of research and consultations with thousands of people, DIFFICULT CONVERSATIONS pinpoints what works. Use this ground-breaking, step-by-step book to turnyour difficult conversations into positive, problem-solving experiences.

A propos du livre

À propos de l?auteur

Douglas Stone, Bruce Patton and Sheila Heen work for the Harvard Negotiation Project.

Détails de l'édition

• Éditeur: Penguin
• Date d'édition: 2000
• Langue: anglais
• ISBN 10: 014027782X
• ISBN 13: 9780140277821
• Reliure: Broché
• Nombre de pages: 272
• Coordonnées du fabricant: non disponible
• Personne responsable: Terminal Video; n.pederzini@terminaldistribuzione.com; ; Via Bruno Buozzi, 24/26,; Granarolo dell'Emilia BO,; Italie