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Difficult Conversations: How to Discuss what Matters Most - Couverture souple

Pattern, Bruce; Stone, Douglas; Heen, Sheila

 
9780140288520: Difficult Conversations: How to Discuss what Matters Most
Couverture souple
ISBN 10 : 014028852X ISBN 13 : 9780140288520
Editeur : Penguin, 2000

Synopsis

Offers advice on working gracefully and effectively through such confrontational situations as ending relationships and asking for a raise, identifying key adjustments necessary to the dialogue process.

Les informations fournies dans la section « Synopsis » peuvent faire référence à une autre édition de ce titre.

Présentation de l'éditeur

What is a difficult conversation? Asking for a pay rise, saying 'no' to your boss or spouse, confronting a friend or neighbour, asking a difficult favour, apologizing. We all have conversations that we dread and find unpleasant. But can we develop the skills to make such situations less stressful and more productive? Based on fifteen years of research and consultations with thousands of people, DIFFICULT CONVERSATIONS pinpoints what works. Use this ground-breaking, step-by-step book to turnyour difficult conversations into positive, problem-solving experiences.

Biographie de l'auteur

Douglas Stone, Bruce Patton and Sheila Heen work for the Harvard Negotiation Project.

Les informations fournies dans la section « A propos du livre » peuvent faire référence à une autre édition de ce titre.

Éditeur
Penguin
Date d'édition
2000
Langue
anglais
ISBN 10 
014028852X
ISBN 13 
9780140288520
Reliure
Broché
Nombre de pages
272
Coordonnées du fabricant
non disponible
Personne responsable
Terminal Video
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