Client-Centered Evaluation: New Models for Helping Professionals - Couverture souple

Bloom, Martin; Britner, Preston A.

 
9780205832583: Client-Centered Evaluation: New Models for Helping Professionals
Couverture souple
ISBN 10 : 020583258X ISBN 13 : 9780205832583
Editeur : Pearson, 2011

Synopsis

This highly accessible evaluation text encourages students to evaluate their practice from multiple points of view, without the use of statistics.

 

It encourages the client's active participation in evaluation by asking: "Are these the results you wanted in resolving your concern?" and builds on single-case design. 

 

Les informations fournies dans la section « Synopsis » peuvent faire référence à une autre édition de ce titre.

À propos de l?auteur

Preface
Purpose
Acknowledgments
Audience
Organization of this Document
How to Use this Document
Additional
Information and Reader Feedback

PART ONE - ABOUT CMMI FOR SERVICES
1. Introduction
2. Process Area Components
3. Tying It All Together
4. Relationships Among Process Areas
5. Using CMMI Models
6. Perspectives from Various Service Domains

PART TWO - GENERIC GOALS AND GENERIC PRACTICES, AND THE PROCESS AREAS
Generic Goals and Generic Practices
Overview
Process Institutionalization
Generic Goals and Generic Practices
Applying Generic Practices
Process Areas that Support Generic Practices
Capacity and Availability Management
Causal Analysis and Resolution
Configuration Management
Decision Analysis and Resolution
Integrated Project Management
Incident Resolution and Prevention
Measurement and Analysis
Organizational Innovation and Deployment
Organizational Process Definition
Organizational Process Focus
Organizational Process Performance
Organizational Training
Project Monitoring and Control
Project Planning
Process and Product Quality Assurance
Quantitative Project Management
Requirements Management
Risk Management
Supplier Agreement Management
Service Continuity
Service Delivery
Service System Development
Strategic Service Management
Service System Transition

PART THREE - THE APPENDICES AND GLOSSARY
Appendix A. References
Appendix B. Acronyms
Appendix C. Project Participants
Appendix D. Glossary

Les informations fournies dans la section « A propos du livre » peuvent faire référence à une autre édition de ce titre.

Éditeur
Pearson
Date d'édition
2011
Langue
anglais
ISBN 10 
020583258X
ISBN 13 
9780205832583
Reliure
Broché
Nombre de pages
192
Coordonnées du fabricant
non disponible
Personne responsable
Riccardo Bacigalupo
riccardo.bacigalupo@sanoma.it

Sanoma Italia Via Arconati, 1 �
Milano
20135
Italie