A Framework for Analyzing Service Operations (Classic Reprint) - Couverture rigide

Gabriel R. Bitran

Couverture rigide

ISBN 10 : 0266455476 ISBN 13 : 9780266455479

Editeur : Forgotten Books, 2019

Synopsis

The digital edition of all books may be viewed on our website before purchase. Excerpt from A Framework for Analyzing Service Operations (Classic Reprint)



About the Publisher

Forgotten Books publishes hundreds of thousands of rare and classic books.

This book is a reproduction of an important historical work. Forgotten Books uses state-of-the-art technology to digitally reconstruct the work, preserving the original format whilst repairing imperfections present in the aged copy. In rare cases, an imperfection in the original, such as a blemish or missing page, may be replicated in our edition. We do, however, repair the vast majority of imperfections successfully; any imperfections that remain are intentionally left to preserve the state of such historical works. This text has been digitally restored from a historical edition. Some errors may persist, however we consider it worth publishing due to the work''s historical value.The digital edition of all books may be viewed on our website before purchase.

A propos du livre

Présentation de l'éditeur

Excerpt from A Framework for Analyzing Service Operations

We develop a framework for analyzing the strengths and weaknesses of firms engaged in providing services, synthesizing and building on the literature addressing service operations. First, we summarize the distinguishing characteristics of service products, as compared to manufactured goods. We then partition the context in which firms operate into three segments. The external environment encompasses product definition and differentiation, as well as competitive forces. The internal environment concerns issues similar to those in traditional management of manufacturing operations. The customer interface is the most critical segment, representing the service firm's "moment of truth." We discuss each environment in turn.

About the Publisher

Forgotten Books publishes hundreds of thousands of rare and classic books. Find more at www.forgottenbooks.com

This book is a reproduction of an important historical work. Forgotten Books uses state-of-the-art technology to digitally reconstruct the work, preserving the original format whilst repairing imperfections present in the aged copy. In rare cases, an imperfection in the original, such as a blemish or missing page, may be replicated in our edition. We do, however, repair the vast majority of imperfections successfully; any imperfections that remain are intentionally left to preserve the state of such historical works.

Détails de l'édition

• Éditeur: Forgotten Books
• Date d'édition: 2019
• Langue: anglais
• ISBN 10: 0266455476
• ISBN 13: 9780266455479
• Reliure: Relié
• Nombre de pages: 40
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