Customer Challenge: The Inside Story of a Remarkable Transformation in Customer Service - Couverture rigide

Johnson, Tom.

Couverture rigide

ISBN 10 : 0273626337 ISBN 13 : 9780273626336

Editeur : Pearson Education Limited, 1997

Synopsis

The Customer Challenge reveals the inside story of how BT re-invented itself from a reviled public utility into a revered private corporation, with one of the highest reputations for customer service excellence. It then goes further, showing you how to adapt the lessons learnt by BT to revolutionize your company. Gain a real competitive edge in your markets.

Authors :

Tom Johnson is seen as the service champion at BT. Since 1994 he has been Director of Business Customer Service with BT.

Mark Jakeman’s main focus is managing a series of programs to improve customer satisfaction for business customers.

A propos du livre

Présentation de l'éditeur

The Customer Challenge reveals the inside story of how BT re-invented itself from a reviled public utility into a revered private corporation, with one of the highest reputations for customer service excellence. It then goes further, showing you how to adapt the lessons learnt by BT to revolutionize your company. Gain a real competitive edge in your markets.

Authors :

Tom Johnson is seen as the service champion at BT. Since 1994 he has been Director of Business Customer Service with BT.

Mark Jakeman�??s main focus is managing a series of programs to improve customer satisfaction for business customers.

Détails de l'édition

• Éditeur: Pearson Education Limited
• Date d'édition: 1997
• Langue: anglais
• ISBN 10: 0273626337
• ISBN 13: 9780273626336
• Reliure: Relié
• Nombre de pages: 256
• Coordonnées du fabricant: non disponible
• Personne responsable: Riccardo Bacigalupo; riccardo.bacigalupo@sanoma.it; ; Sanoma Italia Via Arconati, 1 �; Milano; 20135; Italie