Creating a Company for Customers: How to Build and Lead a Market-Driven Organization - Couverture rigide

Mcdonald, Malcolm; Christopher, Martin; Knox, Simon; Payne, Adrian

 
9780273642497: Creating a Company for Customers: How to Build and Lead a Market-Driven Organization
Couverture rigide
ISBN 10 : 0273642499 ISBN 13 : 9780273642497
Editeur : Pearson Education Limited, 2000

Synopsis

Competitive advantage comes from service and added value. The competitive arena has shifted towards an emphasis on people: employees and customers. Now, in order to command that crucial customer preference, the company must be focused on customers, service and employee communication at all levels.

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À propos de l?auteur

Malcolm McDonald is Professor of Marketing Strategy and Deputy Director of Cranfield School of Management. He has extensive industrial experience, including a number of years as marketing director of Canada Dry. Adrian Payne is Professor of Services and Relationship Marketing and Director of the Centre for Relationship Marketing at Cranfield School of Management. Martin Christopher is Professor of Marketing and Logistics and Deputy Director of Cranfield School of Management with special responsibility for management development programmes. Simon Knox is Professor of Brand Marketing at Cranfield School of Management and consultant to a number of multinational companies including McDonald's and Levi Strauss.

Les informations fournies dans la section « A propos du livre » peuvent faire référence à une autre édition de ce titre.

Éditeur
Pearson Education Limited
Date d'édition
2000
Langue
anglais
ISBN 10 
0273642499
ISBN 13 
9780273642497
Reliure
Relié
Nombre de pages
240
Coordonnées du fabricant
non disponible
Personne responsable
non disponible