Tricky Business Letters: Persuasive Tactics on Paper (Smarter Solutions) - Couverture souple

Wainwright, Gordon Ray

Couverture souple

ISBN 10 : 0273644963 ISBN 13 : 9780273644965

Editeur : Financial Times Management, 2000

Synopsis

Letters are one of the essential features of modern business. But how often have you wished you could write a succinct response to a letter from an angry customer, deal with a complaint from a member of staff or ask the Inland Revenue for more time to pay? Packed full of written situations faced by manager's everyday, this book offers over 150 letters to make life easier and more productive. The author explains how, when and why to use the techniques he suggests and includes letters to customers, suppliers, staff, distributors, the media, public sector organisations, landlords, tenants and more. Adapt the letters in this book to meet your own requirements, and get your own way more of the time!

A propos du livre

Présentation de l'éditeur

Letters are one of the essential features of modern business. But how often have you wished you could write a succinct response to a letter from an angry customer, deal with a complaint from a member of staff or ask the Inland Revenue for more time to pay?

Packed full of written situations faced by manager's everyday, this book offers over 150 letters to make life easier and more productive. The author explains how, when and why to use the techniques he suggests and includes letters to customers, suppliers, staff, distributors, the media, public sector organisations, landlords, tenants and more.

Adapt the letters in this book to meet your own requirements, and get your own way more of the time!

Détails de l'édition

• Éditeur: Financial Times Management
• Date d'édition: 2000
• Langue: anglais
• ISBN 10: 0273644963
• ISBN 13: 9780273644965
• Reliure: Broché
• Numéro d'édition: 2
• Nombre de pages: 208
• Coordonnées du fabricant: non disponible
• Personne responsable: non disponible