The Handbook of Key Customer Relationship Management: The Definitive Guide to Winning, Managing and Developing Key Account Business - Couverture rigide

Burnett, Ken

Couverture rigide

ISBN 10 : 0273650319 ISBN 13 : 9780273650317

Editeur : Financial Times Prentice Hall, 2000

Synopsis

20% of your customers create 80% of your business revenue, but still 40% of suppliers cannot identify their key customers.

The handbook of KCRM (Key Customer Relationship Management) is the definitive guide to winning, managing your key customers and provides you with all you need to know about how to develop your business for them.

Enterprises that are not in the mainstream of technology will find themselves at a distinct competitive disadvantage as customers will equate lack of tailored technology with lack of concern. Get the competitive advantage, before your competition gets your customers.

 

Including examples on:

Procter & Gamble

Marks & Spencers

Ford

Hawlett & Packard

IBM

A propos du livre

À propos de l'auteur

Ken Burnett, FIMC is a Management Consultant based in London specialising in management development, sales and marketing. He is a foremost authority, writer and seminar leader on the principles, practice and problems of constructively managing supplier-customer relationships.

His consulting career spans over thirty years, in which he has worked with almost 400 different industrial, consumer and service industry corporations world-wide.

He has spent the past few years developing practical software systems and training modules particularly in the area of customers relationship planning and development.

Détails de l'édition

• Éditeur: Financial Times Prentice Hall
• Date d'édition: 2000
• Langue: anglais
• ISBN 10: 0273650319
• ISBN 13: 9780273650317
• Reliure: Relié
• Numéro d'édition: 1
• Nombre de pages: 432
• Coordonnées du fabricant: non disponible
• Personne responsable: non disponible