How to Handle Tough Situations at Work: A Manager's Guide to over 100 Testing Situations - Couverture souple

Jay, Ros

Couverture souple

ISBN 10 : 0273656031 ISBN 13 : 9780273656036

Editeur : Pearson Education Limited, 2002

Synopsis

Every day of their working lives managers face situations which call upon their skills, experience and judgement in making decisions. Some of these decisions are relatively straightforward, but others are less savoury.   These decisions inevitably involve people: Should I and how do I confront a poor performer? How do I counsel someone who has just had a major trauma at home? How do I cope with a bully? Can I, should I, how do I fire someone?

Most books for managers shy away from the unsavoury areas of discipline and traditionally the first port of call for advice has been the HR Department. How to Handle Tough Situations tackles difficult situations at work head-on.   Readers will learn how to cope with problems at work so that they stay on the right side of the law, and act in the best interests of all parties wherever possible. It contains a tools, principles and techniques to help managers handle difficult workplace situations competently and professionally.

A propos du livre

À propos de l'auteur

Malcolm Hornby is a Management Consultant and Trainer with Delta Management, a Human Resource consultancy, which he founded in 1990. He specialises in initiatives associated with organisational change involving communication skills, managing change, leadership and teams, and organisational development. Over the past 15 years, Malcolm has trained hundreds of people in organisations as diverse as the prison service, accountancy, medicine, local government, engineering, software systems, food manufacture and pharmaceuticals. He has written numerous articles on management skills, is the author of 3 Easy Steps to the Job You Want, Prentice Hall (now in its 2nd edition) and is Managing Director of the E-commerce business TheJobSearchersSuperstore.com.

Détails de l'édition

• Éditeur: Pearson Education Limited
• Date d'édition: 2002
• Langue: anglais
• ISBN 10: 0273656031
• ISBN 13: 9780273656036
• Reliure: Broché
• Numéro d'édition: 1
• Nombre de pages: 224
• Coordonnées du fabricant: non disponible
• Personne responsable: Riccardo Bacigalupo; riccardo.bacigalupo@sanoma.it; ; Sanoma Italia Via Arconati, 1 �; Milano; 20135; Italie