Total Quality Management: A Total Quality Approach - Couverture souple

Gatiss, Gordon F.

 
9780304337958: Total Quality Management: A Total Quality Approach

Synopsis

This work is designed to educate first-line managers about the concepts of Quality Management, and thereby enhance their value in the job market. It focuses on interpersonal skills and the need for teamwork, motivation and problem-solving techniques, with relevant examples.

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