Total Quality Management: A Total Quality Approach - Couverture souple

Gatiss, Gordon

Couverture souple

ISBN 10 : 0304337951 ISBN 13 : 9780304337958

Editeur : Cengage Learning EMEA, 1996

Synopsis

This highly practical book is designed to initiate the reader into the ways of Total Quality Management. Beginning with an overview of the writers who pioneered the Quality Approach, Gordon Gatiss proceeds to justify its importance and ever-increasing relevance in today's marketplace. In a straightforward style, he highlights the benefits which such an approach can bring - both to organizations and individuals.
Having outlined the nature of a Quality Approach, Gatiss introduces the reader to the tools and techniques which will make it work. His use of step-by-step examples, combined with well-chosen graphs and illustrations, ensures that even the more complex techniques can be grasped and put to use without delay. The book concludes with five brief case studies, all of which serve to demonstrate the positive effects of embracing a Total Quality Approach to management.
This book provides an ideal opportunity for all managers - whether experienced or not - to take the first step on a valuable, profitable journey.

A propos du livre

À propos de l'auteur

Gordon F. Gatiss is a part-time lecturer at The University of Salford.

Détails de l'édition

• Éditeur: Cengage Learning EMEA
• Date d'édition: 1996
• Langue: anglais
• ISBN 10: 0304337951
• ISBN 13: 9780304337958
• Reliure: Broché
• Nombre de pages: 158
• Coordonnées du fabricant: non disponible
• Personne responsable: non disponible