The secret to self-confidence is to know and understand the rules of social engagement before you're in the middle of an uncomfortable situation.
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Patricia Rossi is NBC Daytime's national manners correspondent. She is also an etiquette coach, consultant, and public speaker with over twenty years experience in her field. Her nationally syndicated "Manners Minute" television segments air weekly on NBC, CBS, Fox, and ABC affiliates. She has been featured in USA Today and Guideposts, and is Twitter's #1 etiquette professional.
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