Metrics 2.0: Creating Scorecards for High-Performance Teams and Organizations - Couverture rigide

Huwe, Ruth A.

 
9780313384561: Metrics 2.0: Creating Scorecards for High-Performance Teams and Organizations
Couverture rigide
ISBN 10 : 0313384568 ISBN 13 : 9780313384561
Editeur : Praeger Publishers Inc, 2010

Synopsis

This one-stop handbook gives managers who have been charged with creating metric scorecards techniques that will make them truly effective.

Written for managers who want/need to create and use scorecards, Metrics 2.0: Creating Scorecards for High-Performance Work Teams and Organizations provides a unique perspective on this vital management tool. Focusing on performance improvement, it describes the intellectual foundation behind scorecards and demonstrates how metrics can be used to enhance feedback, motivation, and employee engagement.

The book offers a background primer on statistics and research methods, outlining the basics of metrics such as attributes, scope of measures, and levels of analysis to help managers understand what should go into the scorecard and why. Key techniques for using scorecards are showcased and step-by-step guidance on creating metric scorecards for teams, departments, and entire organizations is provided, including specialized situations such as customer service measurement or monitoring off-site performance. Finally, managers are taught how to analyze results intelligently and translate metrics into effective operational practices. Extensive running examples address both service and manufacturing metrics and each chapter ends with a set of learning objectives.

Les informations fournies dans la section « Synopsis » peuvent faire référence à une autre édition de ce titre.

À propos de l?auteur

Ruth A. Huwe is a full-time lecturer in the Department of Management and Organization Studies at the University of Washington, Seattle.

Les informations fournies dans la section « A propos du livre » peuvent faire référence à une autre édition de ce titre.

Éditeur
Praeger Publishers Inc
Date d'édition
2010
Langue
anglais
ISBN 10 
0313384568
ISBN 13 
9780313384561
Reliure
Relié
Nombre de pages
349
Coordonnées du fabricant
non disponible
Personne responsable
WordUnited GmbH
distribution@wordunited.com

Theodorstrasse 105
DUSSELDORF
40472
Allemagne