Advancing Quality: Total Quality Management in the National Health Service - Couverture rigide

JOSS

Couverture rigide

ISBN 10 : 033519396X ISBN 13 : 9780335193967

Editeur : Open University Press, 1995

Synopsis

What is Total Quality Management (TQM)? How does it fit in with other forms of quality assurance? This book addresses these key questions. It explains how TQM might be applied successfully in the NHS and discusses the factors which will predict its successful implementation. It also outlines the approaches to quality assurance that are appropriate to a highly professionalized service like the NHS. Illustrated throughout with examples of putting TQM into practice, it provides models which include both the content of, and the organization for, TQM. This book should be of interest to both professional and general mangers in the NHS and to all staff who are directly or indirectly engaged in developing and implementing quality assurance in the health-care sector. It should also be useful for those engaged in quality development as practitioners or in research and teaching in public-sector work.

Détails de l'édition

• Éditeur: Open University Press
• Date d'édition: 1995
• Langue: anglais
• ISBN 10: 033519396X
• ISBN 13: 9780335193967
• Reliure: Relié
• Nombre de pages: 224
• Coordonnées du fabricant: non disponible
• Personne responsable: non disponible