Providing Quality In The Public Sector: A Practical Approach to Improving Public Services - Couverture souple

Gaster, Lucy

 
9780335209552: Providing Quality In The Public Sector: A Practical Approach to Improving Public Services
Couverture souple
ISBN 10 : 0335209556 ISBN 13 : 9780335209552
Editeur : Open University Press, 2003

Synopsis

This work argues that if public services are to be reformed or improved, achieving the best possible quality of service is essential. It starts from the premise that citizens and users are the key stakeholders. They need to be consulted and involved at every stage. With inevitable resource constraints, it is their needs, balanced with those of society, which must be met. Service providers need to change their culture and behaviour to make this happen. The book presents a straightforward and comprehensive model for understanding quality and putting it into practice. Existing quality philosophies and approaches are examined. Overviews of recent policy on quality in central and local government, in the health service, and in public service partnerships are included. Finally, five practitioners present practical vignettes of citizen involvement, local partnerships, and quality improvement in health, housing and local government.

Les informations fournies dans la section « Synopsis » peuvent faire référence à une autre édition de ce titre.

À propos de l?auteur

Lucy Gaster retired from the Institute of Local Government Studies, University of Birmingham, and she is now an Honarary Senior Research Fellow there. She has had years of experience as a local government officer and 'community activist'.

Amanda Squires is a Clinical Governance Review Manager at the Commission for Health Improvement. She trained as a Chartered Physiotherapist working in South London in the highly interdisciplinary/multi-agency area of rehabilitation of older people. She has held health authority and academic quality improvement posts.

John Crawley, Michael Greenwood, Tessa Harding, Carol Hayden and Pat Scrutton contribute a chapter each to the book.

Les informations fournies dans la section « A propos du livre » peuvent faire référence à une autre édition de ce titre.

Éditeur
Open University Press
Date d'édition
2003
Langue
anglais
ISBN 10 
0335209556
ISBN 13 
9780335209552
Reliure
Broché
Nombre de pages
320
Coordonnées du fabricant
non disponible
Personne responsable
non disponible

Autres éditions populaires du même titre

9780335209569: Providing Quality in the Public Sector: A Practical Approach to Improving Public Services

Edition présentée

ISBN 10 :  0335209564 ISBN 13 :  9780335209569
Editeur : Open University Press, 2003
Couverture rigide