Articles liés à Successful Customer Care in a Week

Successful Customer Care in a Week - Couverture souple

Wellemin, John H.

 
9780340627402: Successful Customer Care in a Week

Synopsis

This step-by-step guide aims to show how a company can involve all its personnel in taking action to use customer support as a positive tool. The book covers topics such as: the importance of communication; setting and monitoring standards; and a customer-care programme.

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