Emotional Intelligence in a Week - Couverture souple

Dann, Jill

Couverture souple

ISBN 10 : 0340849703 ISBN 13 : 9780340849705

Editeur : John Murray Learning, 2002

Synopsis

There is more to success than having a high IQ. Emotion plays its part too and this is belatedly but increasingly being recognised by the business world.

Emotional Intelligence is the ability to understand and apply knowledge created by our emotions in order to aid our day-to-day abilities, like building trust and enhancing our decision making. This book pays special attention to presenting the business case for emotional intelligence and draws on all the most up-to-date research.

This book will enable you to:

Improve your leadership qualities and customer facing skills through increased self-awareness

Analyse your own behaviour in difficult situations, helping you to generate foresight rather than hindsight about it

Manage your own and others' emotionally intelligent development

Improve your staff's commitment and increase productivity

This book has beed fully updated for the 2002 In a Week series relaunch.

A propos du livre

À propos de l'auteur

Jill Dann is a one-to-one individual and organisational consultant. She has designed emotional intelligence training in a variety of business settings throughout the world, most recently with the Chartered Management Institute and the Chartered Institute of Personnel and Development.

Détails de l'édition

• Éditeur: John Murray Learning
• Date d'édition: 2002
• Langue: anglais
• ISBN 10: 0340849703
• ISBN 13: 9780340849705
• Reliure: Broché
• Numéro d'édition: 2
• Nombre de pages: 96
• Coordonnées du fabricant: non disponible
• Personne responsable: non disponible