Help Desk Management in a Week - Couverture souple

Chapman, Jacqueline

Couverture souple

ISBN 10 : 0340849746 ISBN 13 : 9780340849743

Editeur : John Murray Learning, 2003

Synopsis

This book is aimed at the manager who has the task of providing support to customers. Whether you manage an internal help desk supporting information technology within your organisation or a helpline for product support, the key principles are the same. Topics covered include:

Deciding what your help desk does

Recruiting and managing help desk staff

Performance measurement

Tools for improved help desk performance

Communications for improved customer satisfaction

A propos du livre

À propos de l'auteur

Jacqueline Chapman MBA is an experienced support manager with 17 years experience in financial institutions. She has recently been an independent consultant helping organisations improve their help desks and other support services.

Détails de l'édition

• Éditeur: John Murray Learning
• Date d'édition: 2003
• Langue: anglais
• ISBN 10: 0340849746
• ISBN 13: 9780340849743
• Reliure: Broché
• Numéro d'édition: 2
• Nombre de pages: 96
• Coordonnées du fabricant: non disponible
• Personne responsable: non disponible