Meaningful Healthcare Experience Design - Couverture souple

Goodwin, Scott

Couverture souple

ISBN 10 : 0367494914 ISBN 13 : 9780367494919

Editeur : Productivity Pr, 2021

Synopsis

This book offers a new perspective on improving healthcare that draws inspiration from sources as diverse as American healthcare history, Lean Six Sigma, patient experience, employee engagement, clinical microsystems, physician burnout, and industrial design thinking. This work focuses on the three value streams that form the foundation of all healthcare service processes: healthcare-worker value stream, patient value stream, and organizational process. The interaction of patients and healthcare workers in the context of these three value streams creates the meaningful experience that is essential to healing and to the success of healthcare organizations. Meaningful healthcare experience design guides the work of designing these value streams and improving them to promote experiences that are meaningful and healing for both patients and healthcare workers.

A propos du livre

À propos de l'auteur

Scott Goodwin has 20 years experience as a healthcare quality professional that includes positions as hospital-based quality director, quality consultant for multiple hospitals, and he is currently VP/chief quality officer at Catholic Medical Center in Manchester, NH. In 2013, he completed his doctorate in leadership studies at Franklin Pierce University. He has been an adjunct professor at New England College in Henniker, NH since 2013 where he designed and taught a course in Quality and Lean, in addition to courses in organizational ethics, health informatics, and supply chain. He also designed and taught a course at Bay State College, Boston, MA.

This year Mr. Goodwin received the Innovator's Award from the New Hampshire Foundation for Healthy Communities, which celebrates extraordinary ingenuity, creativity, and skill in improving health and healthcare access, delivery, or quality.

Mr. Goodwin's work as chair of the New Hampshire Health Care Quality Assurance Commission brought him into legislative session to assist elected officials and policy makers in discussions about the complex world of measuring health care quality. And he has worked to support the efforts of quality professionals across New Hampshire to improve delivery of care to patients in hospitals and ambulatory surgical centers.

Joining with quality professionals across the state, Mr. Goodwin has supported innovative and cost-saving approaches to improving care that include reducing infections, improving surgical safety, and promoting organizational cultures that support high quality.

Mr. Goodwin was selected to present at the National Association for Healthcare Quality, 2014 Conference in Nashville, TN, on the topic What's in a Name: The Importance of Metaphors in Quality Improvement.

À propos de la quatrième de couverture

This book offers a new perspective on improving healthcare that draws inspiration from sources as diverse as American healthcare history, Lean Six Sigma, patient experience, employee engagement, clinical microsystems, physician burnout, and industrial design thinking. This work focuses on the three value streams that form the foundation of all healthcare service processes: healthcare-worker value stream, patient value stream, and organizational process. The interaction of patients and healthcare workers in the context of these three value streams creates the meaningful experience that is essential to healing and to the success of healthcare organizations. Meaningful healthcare experience design guides the work of designing these value streams and improving them to promote experiences that are meaningful and healing for both patients and healthcare workers.

Détails de l'édition

• Éditeur: Productivity Pr
• Date d'édition: 2021
• Langue: anglais
• ISBN 10: 0367494914
• ISBN 13: 9780367494919
• Reliure: Broché
• Nombre de pages: 304
• Coordonnées du fabricant: non disponible
• Personne responsable: gpsr@libri.de; gpsr@libri.de; ; Europaallee 1; Bad Hersfeld; 36244; Allemagne