Practical Guide to It Problem Management - Couverture souple

Dixon, Andrew

Couverture souple

ISBN 10 : 0367636220 ISBN 13 : 9780367636227

Editeur : CRC Press, 2022

Synopsis

Whilst IT problem management is well understood, doing it in practice is much harder. Aligned with such well known frameworks as ITIL, this book offers practical advice on how to tackle problems in complex environments. Each chapter explores a different aspect of problem solving and is illustrated with real-life case studies.

A propos du livre

À propos de l?auteur

Andrew Dixon heads the Service Management Office within IT Services at the University of Oxford. As an ITIL 4 Managing Profession, he has specialised in ITIL(R) after spending the early part of his career in Higher Education managing the computer teaching facilities for the Engineering Faculty at University of Bristol. After completing his degree at University of Bristol, his first post was teaching Information Technology to engineering students, so he has been both user and service provider. He has presented at a variety of national and international conferences on a wide variety of topics, but his focus now is on how ITIL may be used to transform and improve services.

Détails de l'édition

• Éditeur: CRC Press
• Date d'édition: 2022
• Langue: anglais
• ISBN 10: 0367636220
• ISBN 13: 9780367636227
• Reliure: Broché
• Nombre de pages: 88
• Coordonnées du fabricant: non disponible
• Personne responsable: non disponible