Drawing on a range of theory and frameworks, this book develops the research agenda, and knowledge and understanding in public service operations management, addressing the most pressing dilemmas faced by leaders, executives and operations managers in the public services environment. Of interest to those in public management, service operations
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Zoe J. Radnor is Professor of Service Operations Management at Loughborough University, UK
Nicola Bateman is a Senior Lecturer in Operations Management at Loughborough University, UK
Ann Esain is a Lecturer in Logistics and Operations Management at Cardiff University, UK
Maneesh Kumar is a Senior Lecturer of Service Operations at Cardiff University, UK
Sharon J. Williams is an Improvement Science Fellow with the Health Foundation and an Associate Professor at Swansea University, UK
David M. Upton is American Standard Companies Professor of Operations Management at the Saïd Business School, University of Oxford, UK
Les informations fournies dans la section « A propos du livre » peuvent faire référence à une autre édition de ce titre.
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