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Shocked, Appalled, and Dismayed!: How to Write Letters of Complaint That Get Results - Couverture souple
Synopsis
How to get the best of shoddy shops, crooked car-dealerships, and heartless HMOs--without having to hire an attorney.
The Miss Manners of the consumer kvetch shows readers how to go postal, with complaint letters designed to melt the heart and sting the conscience of the most obdurate, negligent, or customer-hostile corporations.
Drawing on her experience as a pen-for-hire for irate consumers--and on the advice of clients, attorneys, and CEOs--Ellen Phillips shows readers:
- Who to write to, what to say, what to ask for
- The names and addresses of over 600 major companies
- How to draft personal petitions covering everything from tenant-landlord disputes to workman's compensation
- Suggestions on what steps to take to avoid litigation
- Consumer Smarts for automobile buyers
- How to protect yourself from fraudulent business solicitations
- Navigating the courts to ensure the well-being of your family and children
- Help in getting proper coverage from your HMO
- And--because sometimes the world is on your side--how to write the perfect thank- you note.
Delightfully readable, easy to use, and filled with the addresses of hundreds of corporate customer relations offices and state and federal agencies, Shocked, Appalled, and Dismayed! is an essential resource for anyone who wants to reach out and scold somebody.
Les informations fournies dans la section « Synopsis » peuvent faire référence à une autre édition de ce titre.
À propos de l?auteur
A consumer consultant, Ellen Haygood Phillips is the founder of Poison Pen, Inc. She lives in Alexandria, Virginia.
Les informations fournies dans la section « A propos du livre » peuvent faire référence à une autre édition de ce titre.
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EUR 2,30 expédition depuis Royaume-Uni vers France
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Shocked, Appalled, and Dismayed: How to Write Letters o Complaint That Get Results: How to Write Letters of Complaint That Get Results
Edité par
Knopf Doubleday Publishing Group, 1998
ISBN 10 : 0375701206
ISBN 13 : 9780375701207
Ancien ou d'occasion
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Vendeur : WorldofBooks, Goring-By-Sea, WS, Royaume-Uni
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Paperback. Etat : Fair. A readable copy of the book which may include some defects such as highlighting and notes. Cover and pages may be creased and show discolouration. N° de réf. du vendeur GOR007312105
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Shocked, Appalled, and Dismayed: How to Write Letters o Complaint That Get Results
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Paperback. Etat : Very Good. Shocked, Appalled, and Dismayed: How to Write Letters o Complaint That Get Results This book is in very good condition and will be shipped within 24 hours of ordering. The cover may have some limited signs of wear but the pages are clean, intact and the spine remains undamaged. This book has clearly been well maintained and looked after thus far. Money back guarantee if you are not satisfied. See all our books here, order more than 1 book and get discounted shipping. N° de réf. du vendeur 7719-9780375701207
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Shocked, Appalled, and Dismayed: How to Write Letters o Complaint That Get Results
Vendeur : Bahamut Media, Reading, Royaume-Uni
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Paperback. Etat : Very Good. This book is in very good condition and will be shipped within 24 hours of ordering. The cover may have some limited signs of wear but the pages are clean, intact and the spine remains undamaged. This book has clearly been well maintained and looked after thus far. Money back guarantee if you are not satisfied. See all our books here, order more than 1 book and get discounted shipping. N° de réf. du vendeur 6545-9780375701207
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Shocked, Appalled, and Dismayed!: How to Write Letters of Complaint That Get Results
Vendeur : ThriftBooks-Atlanta, AUSTELL, GA, Etats-Unis
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Paperback. Etat : As New. No Jacket. Pages are clean and are not marred by notes or folds of any kind. ~ ThriftBooks: Read More, Spend Less 0.7. N° de réf. du vendeur G0375701206I2N00
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Shocked, Appalled, and Dismayed!: How to Write Letters of Complaint That Get Results
Vendeur : ThriftBooks-Dallas, Dallas, TX, Etats-Unis
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Paperback. Etat : As New. No Jacket. Pages are clean and are not marred by notes or folds of any kind. ~ ThriftBooks: Read More, Spend Less 0.7. N° de réf. du vendeur G0375701206I2N00
Quantité disponible : 1 disponible(s)
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Shocked, Appalled, and Dismayed!: How to Write Letters of Complaint That Get Results
Vendeur : ThriftBooks-Atlanta, AUSTELL, GA, Etats-Unis
Évaluation du vendeur 5 sur 5 étoiles
Paperback. Etat : Good. No Jacket. Pages can have notes/highlighting. Spine may show signs of wear. ~ ThriftBooks: Read More, Spend Less 0.7. N° de réf. du vendeur G0375701206I3N00
Quantité disponible : 1 disponible(s)
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Shocked, Appalled, and Dismayed! : How to Write Letters of Complaint That Get Results
Edité par
Knopf Doubleday Publishing Group, 1998
ISBN 10 : 0375701206
ISBN 13 : 9780375701207
Ancien ou d'occasion
Couverture souple
Vendeur : Better World Books, Mishawaka, IN, Etats-Unis
Évaluation du vendeur 5 sur 5 étoiles
Etat : Very Good. Former library book; may include library markings. Used book that is in excellent condition. May show signs of wear or have minor defects. N° de réf. du vendeur 5929970-6
Quantité disponible : 1 disponible(s)
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Shocked, Appalled, and Dismayed! : How to Write Letters of Complaint That Get Results
Edité par
Knopf Doubleday Publishing Group, 1998
ISBN 10 : 0375701206
ISBN 13 : 9780375701207
Ancien ou d'occasion
Couverture souple
Vendeur : Better World Books, Mishawaka, IN, Etats-Unis
Évaluation du vendeur 5 sur 5 étoiles
Etat : Very Good. Used book that is in excellent condition. May show signs of wear or have minor defects. N° de réf. du vendeur 10780014-75
Quantité disponible : 1 disponible(s)
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Shocked, Appalled, and Dismayed!
Edité par
Random House USA Inc, US, 1998
ISBN 10 : 0375701206
ISBN 13 : 9780375701207
Neuf
Paperback
Vendeur : Rarewaves.com UK, London, Royaume-Uni
Évaluation du vendeur 5 sur 5 étoiles
Paperback. Etat : New. N° de réf. du vendeur LU-9780375701207
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Shocked, Appalled, and Dismayed!
Edité par
Knopf Doubleday Publishing Group, 1998
ISBN 10 : 0375701206
ISBN 13 : 9780375701207
Neuf
PAP
Vendeur : PBShop.store US, Wood Dale, IL, Etats-Unis
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PAP. Etat : New. New Book. Shipped from UK. THIS BOOK IS PRINTED ON DEMAND. Established seller since 2000. N° de réf. du vendeur L0-9780375701207
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