Shocked, Appalled, and Dismayed!: How to Write Letters of Complaint That Get Results - Couverture souple

Phillips, Ellen

 
9780375701207: Shocked, Appalled, and Dismayed!: How to Write Letters of Complaint That Get Results
Couverture souple
ISBN 10 : 0375701206 ISBN 13 : 9780375701207
Editeur : Knopf Doubleday Publishing Group, 1998

Synopsis

How to get the best of shoddy shops, crooked car-dealerships, and heartless HMOs--without having to hire an attorney.
    
The Miss Manners of the consumer kvetch shows readers how to go postal, with complaint letters designed to melt the heart and sting the conscience of the most obdurate, negligent, or customer-hostile corporations.  

Drawing on her experience as a pen-for-hire for irate consumers--and on the advice of clients, attorneys, and CEOs--Ellen Phillips shows readers:              
- Who to write to, what to say, what to ask for  
- The names and addresses of over 600 major companies
- How to draft personal petitions covering everything from tenant-landlord disputes to workman's compensation
- Suggestions on what steps to take to avoid litigation
- Consumer Smarts for automobile buyers
- How to protect yourself from fraudulent business solicitations
- Navigating the courts to ensure the well-being of your family and children
- Help in getting proper coverage from your HMO
- And--because sometimes the world is on your side--how to write the perfect thank- you note.

Delightfully readable, easy to use, and filled with the addresses of hundreds of corporate customer relations offices and state and federal agencies, Shocked, Appalled, and Dismayed! is an essential resource for anyone who wants to reach out and scold somebody.

Les informations fournies dans la section « Synopsis » peuvent faire référence à une autre édition de ce titre.

À propos de l?auteur

A consumer consultant, Ellen Haygood Phillips is the founder of Poison Pen, Inc. She lives in Alexandria, Virginia.

Les informations fournies dans la section « A propos du livre » peuvent faire référence à une autre édition de ce titre.

Éditeur
Knopf Doubleday Publishing Group
Date d'édition
1998
Langue
anglais
ISBN 10 
0375701206
ISBN 13 
9780375701207
Reliure
Broché
Nombre de pages
352
Coordonnées du fabricant
non disponible
Personne responsable
gpsr@libri.de
gpsr@libri.de

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