Process Assessment and Improvement: A Practical Guide for Managers, Quality Professionals, and Assessors - Couverture rigide

Loon, Walchwil Han Van

Couverture rigide

ISBN 10 : 038723182X ISBN 13 : 9780387231822

Editeur : Springer-Verlag New York Inc., 2004

Synopsis

"Process Assessment and Improvement: A Practical Guide For Managers, Quality Professionals and Assessors" provides the reader with a powerful and practical approach to improving their organization through process assessment, combined with people factors such as organizational culture and team based improvement. It is the first practical guidebook to the emerging ISO/IEC 15504 standard. "Process Assessment and Improvement: A Practical Guide For Managers, Quality Professionals and Assessors" covers the three major business reasons for process assessment including setting Target Profiles, Process Capability Determination and Process Improvement in chapters 2 to 5. The book provides powerful figures on the costs of poor quality, and the benefits of improvement for organizations involved in software and IT. This book provides comprehensive improvement programs and also agile improvement methodologies, grounded in successful practices that have been employed in world class organizations. Chapters 6 to 8 provide assessors with a standard assessment method and variants, plus how to rate a process up to ISO/IEC 15504 capability level 5. Chapter 9 describes industry experience using the standard. Useful examples, templates and tools are provided in Annexes. There is a companion book titled "Process Assessment and ISO/IEC 15504: A Reference Book".

Détails de l'édition

• Éditeur: Springer-Verlag New York Inc.
• Date d'édition: 2004
• Langue: anglais
• ISBN 10: 038723182X
• ISBN 13: 9780387231822
• Reliure: Relié
• Nombre de pages: 334
• Coordonnées du fabricant: non disponible
• Personne responsable: CMN Printpool Inh. Mathis Neumann; https://www.also.com/ec/cms5/en_6000/6000/index.jsp; ; Friedrich-Karl-Str. 9; Hamburg; Allemagne