Process Assessment and Improvement: A Practical Guide - Couverture rigide

Van Loon, Han

Couverture rigide

ISBN 10 : 0387300449 ISBN 13 : 9780387300443

Editeur : Springer-Verlag New York Inc., 2007

Synopsis

Process Assessment and Improvement: A Practical Guide, 2nd Edition, provides a powerful and practical approach to improving organizations through process assessment, combined with people factors such as organizational culture and team-based improvement. Originally published in 2004 as the first practical guide to the emerging ISO/IEC 15504 standard, this new and expanded second edition presents an updated version of process assessments and includes new risk methods. This book covers three major business reasons for process assessment: setting Target Profiles, Process Capability Determination, and Process Improvement. Also provided are figures on the costs of poor quality and the benefits of improvement for organizations involved in software and IT. The comprehensive improvement programs and agile improvement methodologies presented in the book are grounded in successful practices employed in world class organizations. Useful examples, templates and tools are included.

Détails de l'édition

• Éditeur: Springer-Verlag New York Inc.
• Date d'édition: 2007
• Langue: anglais
• ISBN 10: 0387300449
• ISBN 13: 9780387300443
• Reliure: Relié
• Numéro d'édition: 2
• Nombre de pages: 309
• Coordonnées du fabricant: non disponible
• Personne responsable: CMN Printpool Inh. Mathis Neumann; https://www.also.com/ec/cms5/en_6000/6000/index.jsp; ; Friedrich-Karl-Str. 9; Hamburg; Allemagne