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Présentation de l'éditeur :
Service personnel are beginning to recognize that many of the tools and techniques of statistical process control currently used in manufacturing are applicable to their companies. In this text, the authors describe the essentials of Spc, including the use of histograms, Pareto analysis, control charts, sampling plans and various other tools, and how they can be applied to a service quality programme. Each module contains practice problems with solutions given at the end of the book. Real-life examples and sample charts are also included.
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- ÉditeurSpringer
- Date d'édition1991
- ISBN 10 0412447401
- ISBN 13 9780412447402
- ReliureBroché
- Nombre de pages320
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SPC Simplified for Services: Practical tools for continuous quality improvement by Amsden, Davida, Amsden, Robert, Butler, Howard [Paperback ]
Edité par
Springer
(1991)
ISBN 10 : 0412447401
ISBN 13 : 9780412447402
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Description du livre Soft Cover. Etat : new. N° de réf. du vendeur 9780412447402
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SPC Simplified for Services: Practical tools for continuous quality improvement
Edité par
Springer
(1991)
ISBN 10 : 0412447401
ISBN 13 : 9780412447402
Neuf
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Description du livre Etat : New. N° de réf. du vendeur ABLIING23Feb2215580180642
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Spc Simplified for Services: Practical Tools for Continuous Quality Improvement
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Springer
(1991)
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ISBN 13 : 9780412447402
Neuf
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Description du livre Etat : New. PRINT ON DEMAND Book; New; Fast Shipping from the UK. No. book. N° de réf. du vendeur ria9780412447402_lsuk
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Spc Simplified for Services
Edité par
Springer
(1991)
ISBN 10 : 0412447401
ISBN 13 : 9780412447402
Neuf
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Description du livre Etat : New. pp. 320. N° de réf. du vendeur 263127028
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EUR 68,89
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SPC Simplified for Services: Practical tools for continuous quality improvement
Edité par
Chapman and Hall
(1991)
ISBN 10 : 0412447401
ISBN 13 : 9780412447402
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Description du livre Paperback / softback. Etat : New. This item is printed on demand. New copy - Usually dispatched within 5-9 working days. N° de réf. du vendeur C9780412447402
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Spc Simplified for Services
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Springer
(1991)
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Description du livre Etat : New. pp. 320 39:B&W 8 x 10 in or 254 x 203mm Perfect Bound on White w/Gloss Lam. N° de réf. du vendeur 5769515
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SPC Simplified for Services - Practical tools for continuous quality improvement
Edité par
Springer
(1991)
ISBN 10 : 0412447401
ISBN 13 : 9780412447402
Neuf
Paperback
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Description du livre Paperback. Etat : Brand New. reprint edition. 300 pages. 10.05x8.00x0.71 inches. In Stock. N° de réf. du vendeur x-0412447401
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Simplified for Services - Practical Tools for Continuous Quality Improvement
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Springer
(1991)
ISBN 10 : 0412447401
ISBN 13 : 9780412447402
Neuf
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Description du livre Etat : Brand New. New. US edition. Expediting shipping for all USA and Europe orders excluding PO Box. Excellent Customer Service. N° de réf. du vendeur ABEOCT23-317306
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EUR 90,61
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Simplified for Services - Practical Tools for Continuous Quality Improvement
Edité par
Springer
(1991)
ISBN 10 : 0412447401
ISBN 13 : 9780412447402
Neuf
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Description du livre Etat : New. Brand New Original US Edition.We Ship to PO BOX Address also. EXPEDITED shipping option also available for faster delivery.This item may ship from the US or other locations in India depending on your location and availability. N° de réf. du vendeur ABTR-281865
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SPC Simplified for Services : Practical tools for continuous quality improvement
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Springer Netherlands
(1991)
ISBN 10 : 0412447401
ISBN 13 : 9780412447402
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Taschenbuch
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Description du livre Taschenbuch. Etat : Neu. Druck auf Anfrage Neuware - Printed after ordering - In this book, we talk about many of the tools and techniques of qual ity. These tools are easy to learn. So you can better see where the tools of quality fit in your service business, we will first talk about what it takes to become a quality organization. THE NEED In many manufacturing industries worldwide, quality is a major strat egy for gaining the competitive edge. Quality in the Japanese auto indus try, for example, means the quality of everything the company does as well as the quality of the product itself. This includes the quality of sales; of market research to find out what the customer wants, needs, and ex pects; of new product development; of ordering processes; of billing; of service of the product; etc. What does this have to do with service organizations Until recently, the really tough competition from abroad, especially from Japan, has been in manufacturing. Competition is now growing in service industries as well. Any company, whether foreign or domestic, that learns the ideas and tools of quality and practices quality management will become a se rious competitive threat to your company. Some examples may help you see the seriousness of your situation. N° de réf. du vendeur 9780412447402
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