S/NVQ Level 3 Customer Service - Couverture souple

Bradley, Sally; Hebron, Lesley; Woods, Allan

Couverture souple

ISBN 10 : 0435452274 ISBN 13 : 9780435452278

Editeur : Pearson Education Limited, 2001

Synopsis

Full support for the latest NVQ/SVQ Level 2 Customer Service standards

 

Written to match the latest specification, this is the only book mapped specifically to the S/NVQ Level 2 and covers the two mandatory units and ten option units.

 

• Case studies give students the opportunity to analyse and discuss real-life situations and to practise their skills.
• 'Active knowledge' activities encourage students to draw upon experience in their own workplace as evidence for assessment.

A propos du livre

Présentation de l'éditeur

Full support for the latest NVQ/SVQ Level 2 Customer Service standards

 

Written to match the latest specification, this is the only book mapped specifically to the S/NVQ Level 2 and covers the two mandatory units and ten option units.

 

• Case studies give students the opportunity to analyse and discuss real-life situations and to practise their skills.
• 'Active knowledge' activities encourage students to draw upon experience in their own workplace as evidence for assessment.

Détails de l'édition

• Éditeur: Pearson Education Limited
• Date d'édition: 2001
• Langue: anglais
• ISBN 10: 0435452274
• ISBN 13: 9780435452278
• Reliure: Broché
• Nombre de pages: 384
• Coordonnées du fabricant: non disponible
• Personne responsable: Riccardo Bacigalupo; riccardo.bacigalupo@sanoma.it; ; Sanoma Italia Via Arconati, 1 �; Milano; 20135; Italie