S/NVQ Level 2 Call Handling Operations Student Pack - Couverture souple

Bowen, Keith; Munn, Yvonne; Richardson, Peter

 
9780435455613: S/NVQ Level 2 Call Handling Operations Student Pack

Synopsis

Organisied into units of the NVQ2 qualification, this combined book and CD-ROM provide a tuition guide to gain the skills and knowledge required to work in the call handling service industry. Organisied into units of the NVQ2 qualification, this combined book and CD-ROM provide a tuition guide to gain the skills and knowledge required to work in the call handling service industry.

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