Practice Management for the Veterinary Team: Front Office, Operations, and Development - Couverture souple

Prendergast BS RVT CVPM SPHR, Heather

 
9780443117084: Practice Management for the Veterinary Team: Front Office, Operations, and Development
Couverture souple
ISBN 10 : 044311708X ISBN 13 : 9780443117084
Editeur : Churchill Livingstone, 2024

Synopsis

Learn the art of leading a successful veterinary practice! Practice Management for the Veterinary Team: Front Office, Operations, and Development, 4th Edition, covers critical practice management subjects such as team leadership, inventory management, appointment management, team development, and providing an exceptional client experience through solid communication techniques. This edition includes revised and updated chapters on leadership, the veterinary team, professional growth and development, and medical record management. New to this edition are chapters covering telehealth and practice management software. This complete guide to veterinary practice management features step-by-step instructions, making it easier to learn essential practice management tasks.

  • Comprehensive coverage of practice management skills includes leadership, financial management, and strategic planning, as well as telephone skills, appointment scheduling, admitting and discharging patients, and communicating with clients.
  • Coverage of clinical assisting ranges from examinations and history-taking for patients, to kennels and boarding procedures.
  • Veterinary Ethics and Legal Issues chapter helps you learn to protect the practice and run a practice based on ethical principles and veterinary laws.
  • End-of-chapter review questions reinforce key concepts and measure mastery of the content.
  • End-of-chapter Practice Managers Survival Checklist allows you to review the most essential information.
  • Versatile text can be used by practice managers to study for the CVPM exam.
  • Updated content highlights important technological and professional updates to the field impacting medical record management
  • New chapters covering telehealth and practice integrative management software are included
  • Current coverage includes a revised Leadership, Professional Development and Human Resources chapter and expanded content in Strategic Planning and Marketing chapters

Les informations fournies dans la section « Synopsis » peuvent faire référence à une autre édition de ce titre.

À propos de l?auteur

Heather Prendergast has spent more than 25 years in small animal practice. She has a BS in animal science, Associate degree in Veterinary Technology, and she is a certified veterinary practice manager. She has taught several years for both veterinary technology and assistance programs. Heather provides consulting services for veterinary hospitals and Nestle Purina Pet Care. She was also an instructor for Patterson Veterinary University, VetMed Team, and St. Petersburg College. Heather served on several advisory committees, including the Bayer Animal Health Technician Advisory Council, Nestle Purina Senior Pet Advisory Committee and the AAHA Pet Nutrition Alliance Tools Committee.

Les informations fournies dans la section « A propos du livre » peuvent faire référence à une autre édition de ce titre.

Éditeur
Churchill Livingstone
Date d'édition
2024
Langue
anglais
ISBN 10 
044311708X
ISBN 13 
9780443117084
Reliure
Broché
Numéro d'édition
4
Nombre de pages
360
Coordonnées du fabricant
non disponible
Personne responsable
LSWR Group
b.criscuolo@lswr.it

Via Spadolini, 7
Milano
Italie