Zapp!: Empowerment in Health Care : How to Improve Patient Care, Increase Employee Job Satisfaction, and Lower Health Care Costs - Couverture souple

Byham, William C.

Couverture souple

ISBN 10 : 0449908852 ISBN 13 : 9780449908853

Editeur : Ballantine Books, 1993

Synopsis

Book by Byham William Cox Jeff Materna Sharyn HarperShomo

A propos du livre

Présentation de l'éditeur

"Couldn't have come at a better time! The message is definitely on target. People who work with staff and volunteers in any profession would gain from reading, re-reading, and practicing the concepts in this book."
John Paul
Vice President, American Heart Association
William C. Byham's book, ZAPP! THE LIGHTNING OF EMPOWERMENT took the business world by storm. Now ZAPP! EMPOWERMENT IN HEALTH CARE is packed with step-by-step, hands-on information to help health-care providers revitalize medicine and help control costs by taking control of their jobs, improving existing processes, sharing decision-making, and more, as well as zeroing in on the special needs, rights, and responsibilities of patients.

Biographie de l'auteur

William C. Byham, PhD, is president and cofounder of Development Dimensions International (DDI), which specializes in aligning clients’ people strategies with their business strategies. He is an internationally renowned speaker and has received numerous awards and citations, including Entrepreneur of the Year (1994) and CEO Communicator of the Year (1996). Byham lives in Pittsburgh, Pennsylvania.

Jeff Cox is the author of 20 books, has hosted two TV series, and was managing editor of Organic Gardening magazine for more than a decade. He lives in Sonoma County, California.

Détails de l'édition

• Éditeur: Ballantine Books
• Date d'édition: 1993
• Langue: anglais
• ISBN 10: 0449908852
• ISBN 13: 9780449908853
• Reliure: Broché
• Coordonnées du fabricant: non disponible
• Personne responsable: non disponible