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Getting what You Want: How to Reach Agreement And Resolve Conflict Every Time - Couverture souple

Anderson, Kare

 
9780452270534: Getting what You Want: How to Reach Agreement And Resolve Conflict Every Time

Synopsis

A communications consultant presents a three-step model for negotiation and conflict resolution known as Triangle Talk that can be used in both professional and personal relationships to dispel suspicion and anger between two parties

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