Chocolates on the Pillow Aren't Enough: Reinventing the Customer Experience - Couverture rigide

Tisch, Jonathan M.

Couverture rigide

ISBN 10 : 0470043555 ISBN 13 : 9780470043554

Editeur : John Wiley & Sons Ltd, 2007

Synopsis

Praise for Chocolates on the Pillow Arena t Enough "Jonathan recognizes that in todaya s Internet--fed, savvy--consumer world, it is the people--to--people connections, regardless of price point, that differentiate a customera s experience. Gimmicks come and go, but without sincere and caring people delivering the overall experience, from start to finish, well, ita s true----chocolates on the pillow are not enough. A great read!" --David Neeleman, founder and CEO, JetBlue Airways Corporation "If you dona t work for your customer, youa re not doing your job. Who better to turn to for lessons in great customer experiences than Jonathan Tisch? He has long been one of the most respected leaders in travel and hospitality, and when it comes to treating all customers like guests, to put it simply, he gets it. And then some." --Millard S. Drexler, Chairman and CEO, J. Crew Group "What brings customers back to my restaurants? Why do viewers watch my TV show? Ita s more than Bam! Ita s delivering a kicked--up customer experience. Tisch is the guy who knows how to do this best. His book gives the inside scoop on how to excite your customers and bring a em back for more." --Emeril Lagasse "Attention to detail, passion, and dedication are a few of the things that made me successful as an athlete. Jonathan knows that by doing the same in business, you maximize the customera s experience and outscore the competition." --Tiki Barber

A propos du livre

À propos de l?auteur

JONATHAN M. TISCH is Chairman and CEO of Loews Hotels, as well as co--Chairman of the Board and member of the Office of the President of Loews Corporation, the hotel chaina s parent company and one of the largest diversified financial holding companies in the United States. Recognized as a preeminent leader of the nationa s travel and tourism industry, Tisch is Chairman of the Travel Business Roundtable and NYC & Company, the citya s official tourism marketing organization. In 2005, Tisch became the host of his own television show, Open Exchange: Beyond the Boardroom with Jonathan Tisch, a series of one--on--one interviews with Americaa s preeminent CEOs and business luminaries. Tisch is also the author of the bestseller The Power of We (Wiley). KARL WEBER is a freelance writer specializing in business and current affairs. He is coauthor, with Jonathan Tisch, of the bestseller The Power of We. Most recently, he collaborated with Andrew Savitz on The Triple Bottom Line (Jossey--Bass, an imprint of Wiley), a book examining the issues surrounding sustainable business management.

Détails de l'édition

• Éditeur: John Wiley & Sons Ltd
• Date d'édition: 2007
• Langue: anglais
• ISBN 10: 0470043555
• ISBN 13: 9780470043554
• Reliure: Relié
• Nombre de pages: 272
• Coordonnées du fabricant: non disponible
• Personne responsable: non disponible