Business Process Management and The Balanced Scorecard: Focusing Processes on Strategic Drivers - Couverture rigide

Smith, Ralph F.

 
9780470047460: Business Process Management and The Balanced Scorecard: Focusing Processes on Strategic Drivers
Couverture rigide
ISBN 10 : 0470047461 ISBN 13 : 9780470047460
Editeur : John Wiley & Sons Ltd, 2007

Synopsis

Business Process Management and the Balanced Scorecard shows managers how to optimally use the balanced scorecard to achieve and sustain strategic success even as the business environment changes. It exceptionally fills the gap between theory and application to facilitate the use of processes as a strategic weapon to deliver world-class performance.

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À propos de l?auteur

RALPH SMITH is the Executive Vice President of Strategic Services for the Orion Development Group (ODG), a strategic process management training and consulting firm. In this capacity, he is responsible for facilitating the implementation of strategic plans and strategic measurement for ODG customers. He has supervised improvement efforts in hundreds of organizations worldwide. Mr. Smith has served as a featured speaker for a number of universities throughout the United States, including Colorado State University, Michigan State University, Pepperdine University, University of Florida, University of Texas, San Diego State University, Drexel University, George Mason University, and University of Virginia.

Les informations fournies dans la section « A propos du livre » peuvent faire référence à une autre édition de ce titre.

Éditeur
John Wiley & Sons Ltd
Date d'édition
2007
Langue
anglais
ISBN 10 
0470047461
ISBN 13 
9780470047460
Reliure
Relié
Nombre de pages
240
Coordonnées du fabricant
non disponible
Personne responsable
non disponible