Salesforce.com for Dummies - Couverture souple

Wong, Tom; Kao, Liz

Couverture souple

ISBN 10 : 047004893X ISBN 13 : 9780470048931

Editeur : John Wiley & Sons Inc, 2006

Synopsis

So you have something to sell or you work for a business using salesforce.com, but you're not quite sure how to maximize your profits with it? Never fear! "Salesforce.com for Dummies" shows you the quick and easy way to start selling your product or service online without the confusion or fuss. With an emphasis on customer relationship management, this hands on guide helps you manage accounts, market your products, and improve service. Whether you're a salesperson, channel manager, marketing mogul, customer rep, or executive, you'll find secrets here for making your job easier, your day more productive, and your business more successful. This second edition has been revised to include Salesforce.com's latest product and feature offerings as of the Summer 2006 release, giving you the tools you need to: build a product catalog; manage price books; calculating and customizing forecasts; drive demand up with campaigns; stimulate sales effectiveness with documents; deliver excellent service; analyze data with reports; verify your company profile; add users to salesforce; customize your page and search layout; and extend your usage of Salesforce beyond CRM. This guide makes suggestions on how to dive more productivity and improve communication with standard templates from the Dummies Web site. With this book you'll get up to speed fast and manage your business information more effectively with Salesforce.com today!

A propos du livre

À propos de l?auteur

Tom Wong is Senior Director, Customer Marketing Programs at salesforce.com and a leading authority on CRM applications. Liz Kao is a Certified salesforce.com Consultant.

Détails de l'édition

• Éditeur: John Wiley & Sons Inc
• Date d'édition: 2006
• Langue: anglais
• ISBN 10: 047004893X
• ISBN 13: 9780470048931
• Reliure: Broché
• Numéro d'édition: 2
• Nombre de pages: 432
• Coordonnées du fabricant: non disponible
• Personne responsable: non disponible