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The Best Service is No Service: How to Liberate Your Customers from Customer Service, Keep Them Happy, and Control Costs - Couverture rigide
Synopsis
In this groundbreaking book, Bill Price and David Jaffe offer a new, game-changing approach, showing how managers are taking the wrong path and are using the wrong metrics to measure customer service. Customer service, they assert, is only needed when a company does something wrong--eliminating the need for service is the best way to satisfy customers. To be successful, companies need to treat service as a data point of dysfunction and figure what they need to do to eliminate the demand. The Best Service Is No Service outlines these seven principles to deliver the best service that ultimately leads to "no service"
- Eliminate dumb contacts
- Create engaging self-service
- Be proactive
- Make it easy to contact your company
- Own the actions across the company
- Listen and act
- Deliver great service experiences
Les informations fournies dans la section « Synopsis » peuvent faire référence à une autre édition de ce titre.
À propos de l?auteur
Bill Price is president of Driva Solutions, the North American arm of LimeBridge, a customer service consultancy whose clients include Dell, Hyatt, McDonald's, Microsoft, and TiVo. Prior to founding Driva Solutions, Bill was Amazon.com's first vice president of Global Customer Service, a vice president at MCI, and a senior consultant with McKinsey & Company. A frequent keynote speaker, Price has written numerous articles and white papers.
David Jaffe is consulting director of Australia's leading customer experience improvement company and helps major corporations improve the service and sales that they deliver.
Les informations fournies dans la section « A propos du livre » peuvent faire référence à une autre édition de ce titre.
- ÉditeurJossey-Bass
- Date d'édition2008
- ISBN 10 0470189088
- ISBN 13 9780470189085
- ReliureRelié
- Langueanglais
- Numéro d'édition1
- Nombre de pages336
- Coordonnées du fabricantnon disponible
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The Best Service is No Service: How to Liberate Your Customers from Customer Service, Keep Them Happy, and Control Costs
Edité par
Jossey-Bass, 2008
ISBN 10 : 0470189088
ISBN 13 : 9780470189085
Ancien ou d'occasion
Couverture rigide
Vendeur : medimops, Berlin, Allemagne
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Etat : very good. Gut/Very good: Buch bzw. Schutzumschlag mit wenigen Gebrauchsspuren an Einband, Schutzumschlag oder Seiten. / Describes a book or dust jacket that does show some signs of wear on either the binding, dust jacket or pages. N° de réf. du vendeur M00470189088-V
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The Best Service is No Service: How to Liberate Your Customers from Customer Service, Keep Them Happy, and Control Costs
Edité par
Jossey-Bass, 2008
ISBN 10 : 0470189088
ISBN 13 : 9780470189085
Ancien ou d'occasion
Couverture rigide
Vendeur : WorldofBooks, Goring-By-Sea, WS, Royaume-Uni
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Hardback. Etat : Very Good. The book has been read, but is in excellent condition. Pages are intact and not marred by notes or highlighting. The spine remains undamaged. N° de réf. du vendeur GOR003105566
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The Best Service Is No Service : How to Liberate Your Customers from Customer Service, Keep Them Happy, and Control Costs
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Wiley & Sons, Incorporated, John, 2008
ISBN 10 : 0470189088
ISBN 13 : 9780470189085
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The Best Service Is No Service: How to Liberate Your Customers From Customer Service, Keep Them Happy, and Control Costs
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John Wiley & Sons, 2008
ISBN 10 : 0470189088
ISBN 13 : 9780470189085
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Hardcover. Etat : Good. Ex-Library Book. Has usual library markings and stamps inside. All orders are dispatched within one working day from our UK warehouse. We've been selling books online since 2004! We have over 750,000 books in stock. No quibble refund if not completely satisfied. N° de réf. du vendeur mon0007249372
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The Best Service is No Service : How to Liberate Your Customers from Customer Service, Keep Them Happy, and Control Costs
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John Wiley & Sons Inc, 2008
ISBN 10 : 0470189088
ISBN 13 : 9780470189085
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Etat : Gut. Zustand: Gut | Seiten: 336 | Sprache: Englisch | Produktart: Bücher. N° de réf. du vendeur 3973239/3
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The Best Service is No Service: How to Liberate Your Customers from Customer Service, Keep Them Happy, and Control Costs
Edité par
Jossey-Bass, 2008
ISBN 10 : 0470189088
ISBN 13 : 9780470189085
Ancien ou d'occasion
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Vendeur : WeBuyBooks, Rossendale, LANCS, Royaume-Uni
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Etat : Like New. Most items will be dispatched the same or the next working day. An apparently unread copy in perfect condition. Dust cover is intact with no nicks or tears. Spine has no signs of creasing. Pages are clean and not marred by notes or folds of any kind. N° de réf. du vendeur wbs3029510014
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The Best Service Is No Service: How to Liberate Your Customers from Customer Service, Keep Them Happy, and Control Costs
Edité par
Jossey-Bass, 2008
ISBN 10 : 0470189088
ISBN 13 : 9780470189085
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Vendeur : ThriftBooks-Atlanta, AUSTELL, GA, Etats-Unis
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Hardcover. Etat : Very Good. No Jacket. May have limited writing in cover pages. Pages are unmarked. ~ ThriftBooks: Read More, Spend Less 1.23. N° de réf. du vendeur G0470189088I4N00
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The Best Service Is No Service: How to Liberate Your Customers from Customer Service, Keep Them Happy, and Control Costs
Edité par
Jossey-Bass, 2008
ISBN 10 : 0470189088
ISBN 13 : 9780470189085
Ancien ou d'occasion
Couverture rigide
Vendeur : ThriftBooks-Dallas, Dallas, TX, Etats-Unis
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Hardcover. Etat : Very Good. No Jacket. May have limited writing in cover pages. Pages are unmarked. ~ ThriftBooks: Read More, Spend Less 1.23. N° de réf. du vendeur G0470189088I4N00
Quantité disponible : 1 disponible(s)
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The Best Service Is No Service: How to Liberate Your Customers from Customer Service, Keep Them Happy, and Control Costs
Edité par
Jossey-Bass, 2008
ISBN 10 : 0470189088
ISBN 13 : 9780470189085
Ancien ou d'occasion
Couverture rigide
Vendeur : ThriftBooks-Atlanta, AUSTELL, GA, Etats-Unis
Évaluation du vendeur 5 sur 5 étoiles
Hardcover. Etat : Good. No Jacket. Missing dust jacket; Pages can have notes/highlighting. Spine may show signs of wear. ~ ThriftBooks: Read More, Spend Less 1.23. N° de réf. du vendeur G0470189088I3N01
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The Best Service is No Service: How to Liberate Your Customers from Customer Service, Keep Them Happy, and Control Costs.
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San Francisco: Jossey-Bass, 2008
ISBN 10 : 0470189088
ISBN 13 : 9780470189085
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Couverture rigide
Edition originale
Vendeur : Versandantiquariat Waffel-Schröder, Berlin, Allemagne
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Hardcover/Pappeinband. Etat : Sehr gut. 1. Aufl. 336 pages. Very good. Cover shows mild wear. Inside clean. Sprache: Englisch Gewicht in Gramm: 650. N° de réf. du vendeur 25680
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