Remarkable Service: A Guide to Winning and Keeping Customers for Servers, Managers, and Restaurant Owners - Couverture souple

The Culinary Institute Of America (CIA)

Couverture souple

ISBN 10 : 0470197404 ISBN 13 : 9780470197400

Editeur : John Wiley & Sons Ltd, 2009

Synopsis

As competition for customers is constantly increasing, contemporary restaurants must distinguish themselves by offering consistent, high-quality service. Service and hospitality can mean different things to different foodservice operations, and this book addresses the service needs of a wide range of dining establishments, from casual and outdoor dining to upscale restaurants and catering operations. Chapters cover everything from training and hiring staff, preparation for service, front-door hospitality to money handling, styles of modern table service, front-of-the-house safety and sanitation, serving diners with special needs, and service challenges--what to do when things go wrong. Remarkable Service is the most comprehensive guide to service and hospitality on the market, and this new edition includes the most up-to-date information available on serving customers in the contemporary restaurant world.

A propos du livre

À propos de l?auteur

Founded in 1946, The Culinary Institute of America is an independent, not-for-profit college offering bachelor's and associate degrees, as well as certificate programs, in either culinary arts or baking and pastry arts. A network of more than 37,000 alumni in foodservice and hospitality has helped the CIA earn its reputation as the world's premier culinary college. Visit the CIA online at www.ciachef.edu.

Détails de l'édition

• Éditeur: John Wiley & Sons Ltd
• Date d'édition: 2009
• Langue: anglais
• ISBN 10: 0470197404
• ISBN 13: 9780470197400
• Reliure: Broché
• Numéro d'édition: 2
• Nombre de pages: 304
• Coordonnées du fabricant: non disponible
• Personne responsable: non disponible