Microsoft Dynamics CRM 4 For Dummies - Couverture souple

Scott, Joel

Couverture souple

ISBN 10 : 0470343257 ISBN 13 : 9780470343258

Editeur : For Dummies, 2008

Synopsis

Microsoft Dynamics CRM 4 For Dummies Customer relationship management, or CRM, is certainly a hot topic in business today. If you have a small or medium-sized business, chances are you're already aware of all it can do for you. Full description

A propos du livre

Présentation de l'éditeur :

Customer relationship management, or CRM, is certainly a hot topicin business today. If you have a small or medium–sized business,chances are you re already aware of all it can do for you.But with so many options and so much to think about, how do you geta CRM system in place with a minimum of hassle? Well, MicrosoftDynamics CRM 4 For Dummies is a great place to start!

Written by veteran CRM experts Joel Scott and David Lee, thisfriendly guide will have you understanding and usingMicrosoft s CRM solution in a jiffy. Whether you reconsidering a CRM system for the first time or you ve decidedto switch from another system to Microsoft Dynamics CRM, this bookwill make it easy to:

• Maintain and manage all your customer information
• Personalize Microsoft CRM to work for your business
• Set up CRM to support sales, marketing, and customerservice
• Use the Outlook client
• Manage territories and business units
• Create and manage activities
• Generate quotes and invoices
• Implement and manage a marketing campaign
• Work with contracts, and much more

Microsoft Dynamics CRM 4 For Dummies is packed withinformation on the latest version, It will help you get a unifiedview of your customer information and interactions throughintegrated sales, marketing, and customer service features. Andthat, as every business owner knows, is important to improving yourbottom line!

Quatrième de couverture :

Personalize Microsoft CRM to work for your business

Find out how to support your sales, marketing, and customerservice initiatives

Microsoft Dynamics CRM means business! Here′s what you need toget going now with this customer relationship management solution.Discover how to set up CRM 4, navigate and customize the system,use it to work with your accounts and contacts, collect leads,forecast sales, run reports, and much more.

Discover how to:

• Navigate the Microsoft CRM system

• Create and manage activities

• Generate quotes and invoices

• Implement and manage a marketing campaign

• Work with contracts

À propos de cette édition

• Éditeur: For Dummies
• Date d'édition: 2008
• ISBN 10: 0470343257
• ISBN 13: 9780470343258
• Reliure: Paperback
• Nombre de pages: 432