Building the High-Trust Organization: Strategies for Supporting Five Key Dimensions of Trust - Couverture rigide

Shockley-Zalabak, Pamela S; Morreale, Sherwyn; Hackman, Michael

 
9780470394724: Building the High-Trust Organization: Strategies for Supporting Five Key Dimensions of Trust
Couverture rigide
ISBN 10 : 0470394722 ISBN 13 : 9780470394724
Editeur : Jossey-Bass Inc.,U.S., 2010

Synopsis

Based on IABC sponsored research in over 60 organizations, this guide provides an easy-to-administer model and instrument for measuring and managing trust in organizations. An explanation and practical applications accompany each of the model's five critical dimensions of trust: Competence, Openness and Honesty, Concern for Others, Reliability, and Identification. Using rich case examples and interviews, the book examines diverse approaches and opportunities for building trust--in peer groups, virtual environments, and with managers/supervisors, and top management. Individual interviews represent diverse organizational positions, responsibilities, perspectives, and geographic locations.

Note: CD-ROM/DVD and other supplementary materials are not included as part of Kindle edition of this book.

Les informations fournies dans la section « Synopsis » peuvent faire référence à une autre édition de ce titre.

À propos de l?auteur

Pamela S. Shockley-Zalabak, Ph.D., is chancellor and professor of communication at the University of Colorado at Colorado Springs.The author of six books and numerous articles on organizational communication, her research interests include organizational trust and cultures as they relate to overall organizational effectiveness.

Sherwyn P. Morreale, Ph.D., is a faculty member in the Department of Communication at the University of Colorado at Colorado Springs and director of graduate studies in communication. She has served as the associate director for the National Communication Association.

Michael Z. Hackman, Ph.D., is professor in the Department of Communication and director of the honors program at the University of Colorado at Colorado Springs. He also serves as an adjunct at the Center for Creative Leadership and is an experienced consultant.

Les informations fournies dans la section « A propos du livre » peuvent faire référence à une autre édition de ce titre.

Éditeur
Jossey-Bass Inc.,U.S.
Date d'édition
2010
Langue
anglais
ISBN 10 
0470394722
ISBN 13 
9780470394724
Reliure
Relié
Numéro d'édition
1
Nombre de pages
288
Coordonnées du fabricant
non disponible
Personne responsable
non disponible