Building the High-Trust Organization: Strategies for Supporting Five Key Dimensions of Trust - Couverture rigide

Shockley–Zalabak, Pamela S; Morreale, Sherwyn; Hackman, Michael

Couverture rigide

ISBN 10 : 0470394722 ISBN 13 : 9780470394724

Editeur : Jossey Bass Wiley, 2010

Synopsis

Based on IABC sponsored research in over 60 organizations, this guide provides an easy-to-administer model and instrument for measuring and managing trust in organizations. An explanation and practical applications accompany each of the model's five critical dimensions of trust: Competence, Openness and Honesty, Concern for Others, Reliability, and Identification. Using rich case examples and interviews, the book examines diverse approaches and opportunities for building trust--in peer groups, virtual environments, and with managers/supervisors, and top management. Individual interviews represent diverse organizational positions, responsibilities, perspectives, and geographic locations.

Note: CD-ROM/DVD and other supplementary materials are not included as part of Kindle edition of this book.

A propos du livre

À propos de l?auteur

Pamela S. Shockley-Zalabak, Ph.D., is chancellor and professor of communication at the University of Colorado at Colorado Springs.The author of six books and numerous articles on organizational communication, her research interests include organizational trust and cultures as they relate to overall organizational effectiveness.

Sherwyn P. Morreale, Ph.D., is a faculty member in the Department of Communication at the University of Colorado at Colorado Springs and director of graduate studies in communication. She has served as the associate director for the National Communication Association.

Michael Z. Hackman, Ph.D., is professor in the Department of Communication and director of the honors program at the University of Colorado at Colorado Springs. He also serves as an adjunct at the Center for Creative Leadership and is an experienced consultant.

Détails de l'édition

• Éditeur: Jossey Bass Wiley
• Date d'édition: 2010
• Langue: anglais
• ISBN 10: 0470394722
• ISBN 13: 9780470394724
• Reliure: Relié
• Numéro d'édition: 1
• Nombre de pages: 288
• Coordonnées du fabricant: non disponible
• Personne responsable: non disponible