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Service Systems Management and Engineering: Creating Strategic Differentiation and Operational Excellence - Couverture rigide
Synopsis
The ultimate instructional guide to achieving success in the service sector
Already responsible for employing the bulk of the U.S. workforce, service-providing industries continue to increase their economic dominance. Because of this fact, these companies are looking for talented new service systems engineers to take on strategic and operational challenges. This instructional guide supplies essential tools for career seekers in the service field, including techniques on how to apply scientific, engineering, and business management principles effectively to integrate technology into the workplace. This book provides:
- Broad-based concepts, skills, and capabilities in twelve categories, which form the "Three-Decker Leadership Architecture," including creative thinking and innovations in services, knowledge management, and globalization
- Materials supplemented and enhanced by a large number of case studies and examples
- Skills for successful service engineering and management to create strategic differentiation and operational excellence for service organizations
- Focused training on becoming a systems engineer, a critically needed position that, according to a 2009 Moneyline article on the best jobs in America, ranks at the top of the list
Service Systems Management and Engineering is not only a valuable addition to a college classroom, but also an extremely handy reference for industry leaders looking to explore the possibilities presented by the expanding service economy, allowing them to better target strategies for greater achievement.
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À propos de l?auteur
C. M. CHANG is on the faculty of the Department of Industrial and Systems Engineering at the State University of New York at Buffalo in Buffalo, New York.
Les informations fournies dans la section « A propos du livre » peuvent faire référence à une autre édition de ce titre.
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Service Systems Management and Engineering: Creating Strategic Differentiation and Operational Excellence
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Service Systems Management and Engineering: Creating Strategic Differentiation and Operational Excellence
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Wiley, 2010
ISBN 10 : 0470423323
ISBN 13 : 9780470423325
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Service Systems Management and Engineering: Creating Strategic Differentiation and Operational Excellence
Edité par
Wiley, 2010
ISBN 10 : 0470423323
ISBN 13 : 9780470423325
Ancien ou d'occasion
Couverture rigide
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Service Systems Management and Engineering: Creating Strategic Differentiation and Operational Excellence
Edité par
Wiley, 2010
ISBN 10 : 0470423323
ISBN 13 : 9780470423325
Ancien ou d'occasion
Couverture rigide
Edition originale
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Service Systems Management and Engineering : Creating Strategic Differentiation and Operational Excellence
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Wiley, 2010
ISBN 10 : 0470423323
ISBN 13 : 9780470423325
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Couverture rigide
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Service Systems Management and Engineering : Creating Strategic Differentiation and Operational Excellence
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ISBN 10 : 0470423323
ISBN 13 : 9780470423325
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Couverture rigide
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Service Systems Management and Engineering: Creating Strategic Differentiation and Operational Excellence
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ISBN 13 : 9780470423325
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Service Systems Management and Engineering : Creating Strategic Differentiation and Operational Excellence
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ISBN 13 : 9780470423325
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Service Systems Management and Engineering
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Gebunden. Etat : New. C. M. Chang is on the faculty of the Department of Industrial and Systems Engineering at the State University of New York at Buffalo in Buffalo, New York.The ultimate instructional guide to achieving success in the service sectorAlready responsible for . N° de réf. du vendeur 556555433
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