The Ultimate Online Customer Service Guide: How to Connect With Your Customers to Sell More! - Couverture rigide
Synopsis
Make your online customers happy--and create new ones--with this winning guide
Social media gives you an unparalleled vehicle for connecting and engaging with an unlimited number of customers. Yet this vehicle is different than other, more impersonal forms. With social media, reps become part of their customers' lives. They follow back. They handle complaints immediately. They wish customers "happy birthday." They grow their brands by involving themselves in communities.
The Ultimate Online Customer Service Guide gives you the keys to authentic and engaged service to customers through social media. Using a blend of case studies, a primer on classic online customer service, and instructions on how to execute quality customer service, this book enables you to access the opportunities that social media presents as a means of serving customers.
- Authentically use social media to connect with customers to boost your bottom line
- Attract new customers through your online presence
- Achieve higher GMS (Gross Merchandise Sales) with quality customer service
Social media gives you a new and growing realm to distinguish your business. Create a productive presence in this interactive space with The Ultimate Online Customer Service Guide.
Les informations fournies dans la section « Synopsis » peuvent faire référence à une autre édition de ce titre.
À propos de l?auteur
Marsha Collier (www.marshacollier.com) is an online business authority, retail expert, radio personality, and bestselling author who trains individuals to make money online. She launched an eBay business in the early days of the site, becoming one of the world's forecast eBay entrepreneurs and a charter member o eBay's elite "PowerSellers" since 1998. The author of several bestselling For Dummies titles, she has built a following and has become an in-demand public speaker and media spokesperson.
Les informations fournies dans la section « A propos du livre » peuvent faire référence à une autre édition de ce titre.
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The Ultimate Online Customer Service Guide : How to Connect with Your Customers to Sell More!
Edité par
Wiley & Sons, Incorporated, John, 2011
ISBN 10 : 0470637706
ISBN 13 : 9780470637708
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The Ultimate Online Customer Service Guide: How to Connect with Your Customers to Sell More!
Edité par
Wiley, 2011
ISBN 10 : 0470637706
ISBN 13 : 9780470637708
Ancien ou d'occasion
Couverture rigide
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Hardcover. Etat : Very Good. No Jacket. May have limited writing in cover pages. Pages are unmarked. ~ ThriftBooks: Read More, Spend Less. N° de réf. du vendeur G0470637706I4N00
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The Ultimate Online Customer Service Guide : How to Connect with Your Customers to Sell More!
Edité par
Wiley & Sons, Incorporated, John, 2011
ISBN 10 : 0470637706
ISBN 13 : 9780470637708
Ancien ou d'occasion
Couverture rigide
Vendeur : Better World Books Ltd, Dunfermline, Royaume-Uni
Évaluation du vendeur 5 sur 5 étoiles
Etat : Very Good. Former library copy. Pages intact with possible writing/highlighting. Binding strong with minor wear. Dust jackets/supplements may not be included. Includes library markings. Stock photo provided. Product includes identifying sticker. Better World Books: Buy Books. Do Good. N° de réf. du vendeur 3297109-20
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Image d'archives
The Ultimate Online Customer Service Guide : How to Connect with Your Customers to Sell More!
Edité par
Wiley & Sons, Incorporated, John, 2011
ISBN 10 : 0470637706
ISBN 13 : 9780470637708
Ancien ou d'occasion
Couverture rigide
Vendeur : Better World Books Ltd, Dunfermline, Royaume-Uni
Évaluation du vendeur 5 sur 5 étoiles
Etat : Very Good. Pages intact with possible writing/highlighting. Binding strong with minor wear. Dust jackets/supplements may not be included. Stock photo provided. Product includes identifying sticker. Better World Books: Buy Books. Do Good. N° de réf. du vendeur 3297108-6
Acheter D'occasion
EUR 8,04
Expédition à EUR 5,73
Expédition depuis Royaume-Uni vers Etats-Unis
Expédition depuis Royaume-Uni vers Etats-Unis
Quantité disponible : 1 disponible(s)
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The Ultimate Online Customer Service Guide: How to Connect with your Customers to Sell More!
Edité par
Wiley, 2011
ISBN 10 : 0470637706
ISBN 13 : 9780470637708
Ancien ou d'occasion
Couverture rigide
Vendeur : WorldofBooks, Goring-By-Sea, WS, Royaume-Uni
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Hardback. Etat : Very Good. The book has been read, but is in excellent condition. Pages are intact and not marred by notes or highlighting. The spine remains undamaged. N° de réf. du vendeur GOR004743121
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The Ultimate Online Customer Service Guide: How to Connect with your Customers to Sell More!
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Ultimate Online Customer Service Guide : How to Connect With Your Customers to Sell More!
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Ultimate Online Customer Service Guide : How to Connect With Your Customers to Sell More!
Edité par
Wiley, 2011
ISBN 10 : 0470637706
ISBN 13 : 9780470637708
Ancien ou d'occasion
Couverture rigide
Vendeur : GreatBookPrices, Columbia, MD, Etats-Unis
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The Ultimate Online Customer Service Guide
Edité par
John Wiley and Sons Inc, US, 2011
ISBN 10 : 0470637706
ISBN 13 : 9780470637708
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Hardback. Etat : New. Make your online customers happy-and create new ones-with this winning guide Social media gives you an unparalleled vehicle for connecting and engaging with an unlimited number of customers. Yet this vehicle is different than other, more impersonal forms. With social media, reps become part of their customers' lives. They follow back. They handle complaints immediately. They wish customers "happy birthday." They grow their brands by involving themselves in communities. The Ultimate Online Customer Service Guide gives you the keys to authentic and engaged service to customers through social media. Using a blend of case studies, a primer on classic online customer service, and instructions on how to execute quality customer service, this book enables you to access the opportunities that social media presents as a means of serving customers. Authentically use social media to connect with customers to boost your bottom lineAttract new customers through your online presenceAchieve higher GMS (Gross Merchandise Sales) with quality customer service Social media gives you a new and growing realm to distinguish your business. Create a productive presence in this interactive space with The Ultimate Online Customer Service Guide. N° de réf. du vendeur LU-9780470637708
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The Ultimate Online Customer Service Guide: How to Connect with Your Customers to Sell More! (Hardback or Cased Book)
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Etat : New. The Ultimate Online Customer Service Guide: How to Connect with Your Customers to Sell More! (Hardback or Cased Book). N° de réf. du vendeur BBS-9780470637708
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