This is an applied handbook for the application of data mining techniques in the CRM framework. It combines a technical and a business perspective to cover the needs of business users who are looking for a practical guide on data mining. It focuses on Customer Segmentation and presents guidelines for the development of actionable segmentation schemes. By using non-technical language it guides readers through all the phases of the data mining process.
Les informations fournies dans la section « Synopsis » peuvent faire référence à une autre édition de ce titre.
Konstantinos Tsiptsis, CRM and Customer Intelligence Manager, Eurobank, EFM, Greece
Antonios Chorianopoulos, Greek Ministry of Economy and Finance, Data Analysis Unit, MIS Service, Greece.
Les informations fournies dans la section « A propos du livre » peuvent faire référence à une autre édition de ce titre.
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