Call Centers For Dummies - Couverture souple

Bergevin, Real

 
9780470835494: Call Centers For Dummies
Couverture souple
ISBN 10 : 0470835494 ISBN 13 : 9780470835494
Editeur : John Wiley & Sons Ltd, 2005

Synopsis

A fun and simple guide to improving call center management and response Call Centers For Dummies serves as the ideal resource for call center managers. Concentrating on revenue generation, efficiency, and customer satisfaction, it helps managers improve their results and affect their company's bottom line. With new tools and tactics specifically designed for call center managers, Call Centers For Dummies helps put a value on customer relations efforts undertaken in call centers and helps managers implement new strategies for continual improvement of customer service.

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À propos de l'auteur

Real Bergevin is the founder and CEO of The NuComm Corporation, an organization that helps corporations communicate and do business with their customers. NuComm has offices throughout Canada and the Philippines and has been named one of Canada's 50 Best Managed Companies for four years in a row.

Les informations fournies dans la section « A propos du livre » peuvent faire référence à une autre édition de ce titre.

Éditeur
John Wiley & Sons Ltd
Date d'édition
2005
Langue
anglais
ISBN 10 
0470835494
ISBN 13 
9780470835494
Reliure
Broché
Nombre de pages
384
Coordonnées du fabricant
non disponible
Personne responsable
non disponible