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Conflict Management for Managers: Resolving Workplace, Client, and Policy Disputes - Couverture souple

Raines, Susan S.

 
9780470931110: Conflict Management for Managers: Resolving Workplace, Client, and Policy Disputes
Couverture souple
ISBN 10 : 0470931116 ISBN 13 : 9780470931110
Editeur : Jossey Bass Wiley, 2013

Synopsis

Conflict Management for Managers takes a theory-to-practice approach, focusing on commons types of conflicts managers face. Because of the hands-on nature of conflict management skills, it provides opportunities for interaction and skill practice. The text is divided into four sections. The first section is an overview of the ways in which conflict management techniques and concepts can and should be applied to improve management and performance. Next, the book deals specifically with internal business disputes. The third section of the book focuses on the management of external disputes with customers and within the supply-chain. The last part of the book addresses disputes between regulators and the regulated.

Les informations fournies dans la section « Synopsis » peuvent faire référence à une autre édition de ce titre.

À propos de l'auteur

Susan S. Raines, Ph.D. is an associate professor at Kennesaw State University and editor-in-chief of Conflict Resolution Quarterly

Les informations fournies dans la section « A propos du livre » peuvent faire référence à une autre édition de ce titre.

Éditeur
Jossey Bass Wiley
Date d'édition
2013
Langue
anglais
ISBN 10 
0470931116
ISBN 13 
9780470931110
Reliure
Broché
Nombre de pages
496
Coordonnées du fabricant
non disponible
Personne responsable
non disponible